Opera system
Hi, I’m
Mohamed Osama
Front Desk Agent
Alexandria,Alexandria
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
years of professional experience
7
years of post-secondary education
3
Languages
Work History
Royal Tolip AlexandriaAlexandria, Alexandria
Front Desk Agent
10.2022 - Current
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Royal Tolip AlexandriaAlexandria, Alexandria
Telephone Operator
11.2018 - 10.2022
Job overview
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Cherry MaryskiAlexandria, Alexandria
Front Desk Agent
02.2017 - 11.2018
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Pharos UniversityAlexandria,Egypt
Bachelor Of Tourism Studies And Hotel Management from Tourism And Hotel Management
09.2012 - 06.2016
Collège Saint-MarcAlexandria,Egypt
High School
09.2009 - 06.2012
Skills
Room assignments
Automated telephone systems
Registration processing
Problem-solving skills
Registration
Hospitality service expertise
File management
Sales expertise
Guest services
Time management
Cash Handling
Housekeeping
Microsoft Office proficiency
Software
Fidelio suite 8
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Royal Tolip Alexandria
10.2022 - Current
Telephone Operator
Royal Tolip Alexandria
11.2018 - 10.2022
Front Desk Agent
Cherry Maryski
02.2017 - 11.2018
Pharos University
Bachelor Of Tourism Studies And Hotel Management from Tourism And Hotel Management
09.2012 - 06.2016
Collège Saint-Marc
High School
09.2009 - 06.2012