Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
Hi, I’m

Mohamed Osama

Front Desk Agent
Alexandria,Alexandria
Business opportunities are like buses, there’s always another one coming.
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Mohamed Osama

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

7
years of professional experience
7
years of post-secondary education
3
Languages

Work History

Royal Tolip Alexandria
Alexandria, Alexandria

Front Desk Agent
10.2022 - Current

Job overview

  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Royal Tolip Alexandria
Alexandria, Alexandria

Telephone Operator
11.2018 - 10.2022

Job overview

  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Followed up on customer inquiries to confirm issues were adequately addressed.

Cherry Maryski
Alexandria, Alexandria

Front Desk Agent
02.2017 - 11.2018

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Education

Pharos University
Alexandria,Egypt

Bachelor Of Tourism Studies And Hotel Management from Tourism And Hotel Management
09.2012 - 06.2016

Collège Saint-Marc
Alexandria,Egypt

High School
09.2009 - 06.2012

Skills

Room assignments

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Software

Opera system

Fidelio suite 8

Availability
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evening
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Timeline

Front Desk Agent

Royal Tolip Alexandria
10.2022 - Current

Telephone Operator

Royal Tolip Alexandria
11.2018 - 10.2022

Front Desk Agent

Cherry Maryski
02.2017 - 11.2018

Pharos University

Bachelor Of Tourism Studies And Hotel Management from Tourism And Hotel Management
09.2012 - 06.2016

Collège Saint-Marc

High School
09.2009 - 06.2012

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Mohamed OsamaFront Desk Agent