Mohamed Osama

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Customized and repaired technology based on staff requests.
• Setup True-Nas ( file server ) and proxmox -backup ( backup server )
• setup and new firewall ( fortinet 80 F) creating policy group , web filter , app filter
• setup new Grandstream voip server 6308
• set up new IP phone GRP2601
• manage microsoft 365 cloud ( Exchange - Sharepoint - one drive ) as a global administartor

• Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
• Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
• Streamlined communication between departments by developing and implementing an internal messaging platform.
• Optimized IT processes by analyzing performance metrics and implementing necessary improvements.
• Improved IT infrastructure by implementing and managing network updates and software installations.
• Collaborated with the IT team to design, develop, and deploy new technology solutions for the organization.
• Manage and implement firewall servers ( sophos - pfsense )
• Manage microsoft 365 Cloud server as a helpdesk administrator
• Manage voip server ( issable 17 LTS )
• Help in Remote support for all branches
• Educate users in using new and existing IT New Technologies
• Manage It Staff to ensure all it devices is working ( making periodic visits or daily survey

• Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
• Manage routers and configure it ( Wlan , DHCP , Port mapping , Port forward , public Ip )
• Repair any network failure and follow up with ISP
• Make a Periodic visit for all Branches
• Setup new surveillance ( CCTV Cameras and DVR )
• Setup new fingerprint devices

Responsible for IT support at a desert site
• following-up LAN( local area network) and WAN (Wide Area Network).
• following-up All Switches, Routers and Infrastructure points.
• Configuring all hardware devices and software related to network or System
• Repair and recover from software failures
• Solving problems for all employers in the site..
• Maintain Computer Software.

• Identifying and resolving technical issues related to computers, software applications, and network connectivity.
• Providing support for a variety of hardware and software components, including operating systems, applications, and peripherals.
• Using remote access tools to diagnose and resolve technical issues for users.