Summary
Overview
Work History
Education
Skills
Interests
Timeline
SeniorSoftwareEngineer

Mohamed Osama

Accountant
Cairo,Nasr City

Summary

Dynamic professional with a proven track record at Ravin, enhancing customer satisfaction and loyalty through exceptional service and efficient problem-solving. Skilled in using Plexis POS and creating seasonal displays, I significantly contributed to sales targets and store performance. Demonstrates strong teamwork and communication abilities, driving positive outcomes in fast-paced retail environments.

Overview

9
9
years of professional experience
1
1
Language

Work History

Clothing Sales Associate

Ravin
04.2023 - 06.2025
  • Cleaned, closed, and secured store at end of shift.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Greeted customers, identified needs and provided product advice.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Wrapped, boxed and weighed bakery department products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to process sales, returns and exchanges.
  • Displayed and organized products in store to help customers locate products easily.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Operated cash register to complete cash, check and credit card transactions.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Managed inventory levels to ensure popular items were always in stock, maintaining customer satisfaction and sales consistency.
  • Participated in community events on behalf of store, strengthening brand presence and community relations.
  • Developed visual merchandising displays that attracted customers, leading to increased foot traffic.
  • Improved customer satisfaction by assisting them in finding their ideal clothing pieces quickly and efficiently.
  • Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
  • Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Evaluated sales data to identify trends and best-selling items, informing stock ordering and display decisions.

Cashier

Carfour
02.2020 - 03.2022
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Restaurant Captain

Boulevard
10.2016 - 02.2020
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Enforced proper hygiene practices among staff members as per health regulations.
  • Assisted management in creating promotional strategies, contributing to an increase in repeat business.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
  • Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
  • Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
  • Enhanced customer satisfaction by ensuring prompt and accurate order execution.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Maintained cleanliness of overall dining room.
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Facilitated a safe environment by upholding health standards within the restaurant.

Education

Bachelor Of Accounting - Accountant

Ain Shams University
Cairo
06.2023

Skills

iQmetrix RQ4 Retail Management System

Interests

Football

Timeline

Clothing Sales Associate

Ravin
04.2023 - 06.2025

Cashier

Carfour
02.2020 - 03.2022

Restaurant Captain

Boulevard
10.2016 - 02.2020

Bachelor Of Accounting - Accountant

Ain Shams University

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