MOHAMED OSAMA ELDIASTY HASSAN
Ramblas Compound, ,New Cairo
Summary
Dynamic banking professional with extensive experience at HSBC Bank Egypt, excelling in high-volume cash handling and client relationship management. Proven track record of exceeding sales targets and delivering tailored financial solutions. Recognized for exceptional team training and performance coaching, fostering collaboration and operational excellence in branch environments.
Overview
18
18
years of professional experience
Work History
Teller Officer
HSBC Bank Egypt
, Alexandria
09.2017 - Current
- Handled large-ticket transactions exceeding USD 400K for high-net-worth clients, ensuring security and discretion.
- Achieved exceptional cross-selling performance by recommending wealth management and investment solutions.
- Established strong relationships with priority clients through consistent communication and trust-building.
- Served as first point of contact for complex customer issues, successfully de-escalating high-pressure situations.
- Recognized for exceptional client rapport and ability to deliver tailored financial solutions promptly.
- Trained new staff on service standards and cash handling, fostering collaboration in branch operations.
- Maintained perfect accuracy in vault balancing and end-of-day reconciliation, upholding operational standards.
- Collaborated with sales and personal banking teams to enhance customer journeys and execution of requests.
Sales & Service Officer
HSBC Bank Egypt
, Sharm El Sheikh
01.2011 - 09.2017
- Exceeded monthly sales targets for retail banking products, including credit cards and personal loans.
- Managed a portfolio of high-value clients, recognized for relationship depth and retention.
- Delivered tailored financial consultations to identify customer needs and recommend banking solutions.
- Strengthened client loyalty through proactive support and timely product insights.
- Collaborated with branch managers to execute successful sales campaigns, enhancing branch performance.
- Engaged walk-in clients on the sales floor, converting service requests into sales opportunities.
- Received internal commendations for exceptional customer care and high satisfaction scores.
- Supported onboarding and training of new team members, fostering collaboration and service excellence.
Teller Officer
HSBC Bank Egypt
Sharm El Sheikh
09.2007 - 01.2011
- Executed high-volume teller transactions in a fast-paced branch, recognized for speed and accuracy.
- Maintained precise cash control records to ensure flawless end-of-day reconciliation.
- Supported branch operations during peak periods by covering personal banker duties and assisting with product activations.
Education
Associate of Science - Business Administration – Financial Management
Arab Academy For Science, Technology And Maritime Transport
Alexandria06-2006
I.G.C.S.E Degree -
The International School of Choueifat
UAE06-2002
Skills
- Branch operations and process efficiency
- High-volume cash handling
- Vault management and large-ticket transactions
- Sales and cross-selling performance
- Client relationship management
- Team training and performance coaching
- Customer escalation management
- Retail and commercial banking products
- Target achievement and KPI management
- Daily balancing and cash reconciliation
Training And Development
- Creating an Exceptional Customer Experience (CECE)
- Customer-Driven Solutions
- Performance Management
- Handling Difficult Customers
- Elevate Program
Languages
- Arabic, Native
- English, Fluent
Timeline
Teller Officer
HSBC Bank Egypt
09.2017 - Current
Sales & Service Officer
HSBC Bank Egypt
01.2011 - 09.2017
Teller Officer
HSBC Bank Egypt
09.2007 - 01.2011
Associate of Science - Business Administration – Financial Management
Arab Academy For Science, Technology And Maritime Transport
I.G.C.S.E Degree -
The International School of Choueifat
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