Mohamed Ossama Abbass

Dynamic project management professional with extensive experience overseeing large-scale technology projects. Expertise in developing and implementing processes that enhance service quality and drive operational efficiency. Proven track record of deploying quality standards and leading performance improvement initiatives, resulting in measurable enhancements across various projects. Committed to fostering collaboration and innovation to achieve organizational goals.

• Managed the implementations of; Projects serving multi-national companies like Microsoft, Cisco, Oracle, du and Telecom Egypt.
• Five Call Centers from the early stages till reaching the operation phase.
• Moving of an operational Call Center with 300 seats to its new premises with zero downtime
• Establishing of Xceed PMO.
• Leading an entire change in Xceed Quality Assurance Department to efficiently deploy Quality standards.
• Managing Xceed Mass recruitment and achieving outstanding results.

• Managing the HR functions covering Recruitment, Organizational Development, Employee Relations and Xceed Academy.
• Develop strategies to attract and hire mass numbers while guaranteeing meeting our client requirements.
• Ensure the company is attracting the best calibers in the market.
• Direct the assessment for training and staff development to enhance the effectiveness of employee performance.
• Act as a liaison between employer and employees and provide different service to enhance the employee's moral.
• Manage the exit interviews and review the outcomes to minimize attrition and resolve employees matters.
• Boost the role of Xceed Academy to provide programs to enhance the performance of Xceed Call Center Staff

• Managing the Service Desk and the IT Support Team providing services to Xceed sites across Egypt
• Provide the Service Desk services to Xceed clients.
• Ensure the timely and professional delivery of services.