Summary
Overview
Work History
Education
Skills
Personal Qualities
Languages
Timeline
Generic
Ishrak Meddeb

Ishrak Meddeb

Summary

Versatile professional with solid experience in executive assistance, teaching, customer support, and Subject Matter Expertise (SME). Detail-oriented, reliable, and an excellent team player, with strong proficiency in office tools and CRM systems. Highly adaptable and able to perform efficiently in diverse work environments.

Overview

4
4
years of professional experience

Work History

SME - Subject Matter Expert

Concentrix
06.2024 - Current
  • • Supported teams with process guidance, product expertise, and technical troubleshooting.• Delivered training and coaching to improve accuracy, quality, and customer experience.• Performed quality checks, identified gaps, and recommended improvements to enhance performance.

Customer Support

Concentrix
02.2024 - 06.2024
  • • Handled incoming calls and back-office tasks while ensuring fast and accurate service.• Used Salesforce, Bliss, and other CRM tools to manage customer accounts and requests.• Resolved customer issues efficiently and maintained high service quality standards.

Professeur de français et anglais

Libye
, Libye
01.2022 - 12.2023
  • • Taught French and English to students of different levels using structured methods.• Designed customized lesson plans and educational materials to match learning needs.• Monitored student progress and provided feedback to support continuous improvement.

Assistante de direction

Euro surveillance
06.2021 - 09.2021
  • Gestion de l'agenda et des communications
  • Organisation de réunions et rédaction de rapports
  • Suivi administratif et coordination interne

Education

Baccalauréat -

Lycée Carthage Présidence

Business Management - Business Management

Sherbrooke Academy

Skills

  • Microsoft Office
  • Salesforce
  • Bliss
  • Gestion d'équipe et accompagnement
  • Support client et back-office
  • Communication interculturelle
  • Polyvalence et adaptabilité

Personal Qualities

  • Esprit d'équipe
  • Vigilance et rigueur
  • Maîtrise de son domaine
  • Capacité d'adaptation

Languages

English
Advanced
C1
French
Advanced
C1
Arabic
Advanced
C1
German
Elementary
A2

Timeline

SME - Subject Matter Expert

Concentrix
06.2024 - Current

Customer Support

Concentrix
02.2024 - 06.2024

Professeur de français et anglais

Libye
01.2022 - 12.2023

Assistante de direction

Euro surveillance
06.2021 - 09.2021

Baccalauréat -

Lycée Carthage Présidence

Business Management - Business Management

Sherbrooke Academy
Ishrak Meddeb