Mohamed Raafat
Customer Care & Sales Specialist
Alexandria,ALX
Summary
Proven achiever in sales and customer relations, I consistently surpassed monthly sales targets at Remote Reps. By leveraging expertise in customer needs assessment and sales development. Skilled in building trust and fostering strong relationships, my approach has significantly enhanced client satisfaction and loyalty at companies like AT&T, demonstrating a blend of hard and soft skills vital for success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Remote Reps.
Cardiff
08.2023 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Acquisition Manager (Closer)
REI CC
06.2021 - 08.2023
- Worked closely with homeowners and real estate agents to finalize contracts, guaranteeing compliance with relevant regulations and laws.
- Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
- Established and maintained regular communication with target prospects.
- Coordinated due diligence efforts among various departments, ensuring efficient information gathering processes.
Sales Account Manager
Gold's Yacht
03.2020 - 06.2021
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale and service agreements.
- Conducted product presentations and demonstrations through Zoom Meetings, resulting in increased product adoption among clients.
Customer Service Representative
AT&T
02.2019 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Care Consultant
Vodafone UK
06.2017 - 01.2019
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
Education
BBA - Marketing Management And Research
Alexandria University
Alexandria, Egypt 09.2016 - 10.2021
Skills
Listening Skills
Time Management
Multi-tasking strength
Problem-solving skills
Goal-Oriented
Excellent people skills
Verbal/written communication
Technical Skills
Timeline
Sales Associate
Remote Reps.
08.2023 - Current
Acquisition Manager (Closer)
REI CC
06.2021 - 08.2023
Sales Account Manager
Gold's Yacht
03.2020 - 06.2021
Customer Service Representative
AT&T
02.2019 - 03.2020
Customer Care Consultant
Vodafone UK
06.2017 - 01.2019
BBA - Marketing Management And Research
Alexandria University
09.2016 - 10.2021
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