Mohamed Radwan
6th of October City,GZ, Egypt
Summary
A highly motivated professional with extensive experience in customer service, sales, and quality control. Skilled in building strong client relationships, achieving sales targets, and ensuring product quality compliance. Holds certifications in programming, web development, and service advisory, showcasing adaptability and a commitment to continuous learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Representative
Toyota Egypt
11.2021 - Current
- Delivered exceptional customer service by actively addressing queries, complaints, and feedback, achieving a customer satisfaction rate of 95%.
- Conducted telesales for new and used cars, trade-ins, and maintenance packages, consistently exceeding monthly sales targets by 15-20%.
- Collaborated with internal departments to ensure timely follow-ups and smooth resolution of customer concerns during maintenance repair periods.
- Maintained up-to-date knowledge of product features and market trends to provide accurate and personalized recommendations to customers.
- Built long-term client relationships, leading to an increase in repeat sales and referrals by 30%.
Quality Control Inspector
Green Minds
03.2020 - 08.2021
- Conducted detailed inspections and standardized tests on raw materials and recycled plastic products to ensure compliance with quality standards.
- Documented inspection results, prepared reports, and provided feedback to production teams for continuous improvement.
- Monitored production lines to identify and address potential quality issues, reducing defects by 20%.
- Ensured adherence to environmental and industry regulations, promoting sustainable production practices.
- Collaborated with cross-functional teams to optimize processes, resulting in a 10% increase in operational efficiency.
Medical Representative
Dawa Egypt
09.2019 - 03.2020
- Scheduled and conducted meetings with pharmacists, doctors, and medical professionals to promote pharmaceutical products.
- Delivered compelling product presentations, highlighting benefits and addressing concerns to drive adoption among healthcare providers.
- Collected market feedback to assist in product development and marketing strategies.
- Ensured compliance with ethical sales practices and company policies
Education
Bachelor of Science - Biotechnology
Misr University For Science And Technology
6th Of October City, GZ01-2019
Skills
- Strong communication and interpersonal skills
- Sales negotiation and closing techniques
- Quality assurance and process improvement
- Product knowledge and market analysis
- Proficient in Microsoft Office Suite and CRM systems
- SAP for HANA user
Certification
- Service Advisor (TSA21) – Toyota Egypt
- Excel Professional - Edraak
- Web Development Challenger Track – Udacity
- Java Essential – Edraak
- CPA (C++ Programming) – Cisco
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Senior Customer Representative
Toyota Egypt
11.2021 - Current
Quality Control Inspector
Green Minds
03.2020 - 08.2021
Medical Representative
Dawa Egypt
09.2019 - 03.2020
Bachelor of Science - Biotechnology
Misr University For Science And Technology
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