Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
Mohamed Rafat

Mohamed Rafat

Assistant Reservation Manager
Minya,MN

Summary

Dynamic Assistant Reservation Manager with over 6 years of experience in the hospitality sector, adept at optimizing booking processes and managing overbooking effectively. Expertise in utilizing key systems such as Opera and Comsys ensures streamlined operations and enhanced customer satisfaction. Committed to delivering insightful reports and maintaining high standards of service, with a focus on professional growth and contributing to the success of a reputable organization. Ready to leverage skills and experience to drive operational excellence in a new role.

Professional with strong background in reservation management, prepared to excel in leadership role. Demonstrates expertise in coordinating bookings, optimizing occupancy rates, and enhancing guest satisfaction. Known for effective team collaboration and adaptability in fast-paced environments. Strong skills in communication, problem-solving, and strategic planning, ensuring reliable results and smooth operations.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Assistant Reservation Manager

South sinai hotels group
Aswan, Aswan
03.2025 - Current
  • Send SPO to TOs.
  • Upload rates on Rate gain channel manager.
  • Handling overbooking.
  • Handling & manage requested reports.
  • Developed strong relationships with travel agencies, leading to an increase in group bookings from key partners.
  • Analyzed reservation trends and generated reports for management''s review, facilitating informed decision-making regarding pricing strategies.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Generated and reported performance metrics to management to inform decision-making.
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in managing group reservations such as weddings or corporate events, ensuring smooth coordination among various stakeholders involved.
  • Collaborated with sales and marketing teams to maximize room occupancy rates during peak seasons.

Acting Reservation Manager

MinaMark
12.2024 - 03.2025
  • Send SPO to TOs.
  • Upload rates at TUI Destimo System.
  • Upload rates on RevMax (rate tiger) channel manager.
  • Handling overbooking.
  • Handling & manage requested reports.

Assistant Reservation Manager

MinaMark
Hurghada, Red Sea
03.2022 - 12.2024
  • Send SPO to TOs.
  • Upload rates at TUI Destimo System.
  • Upload rates on RevMax (rate tiger) channel manager.
  • Handling overbooking.
  • Handling & manage requested reports.
  • Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
  • Checked in average of [Number] passengers per flight.

Reservation Supervisor

MinaMark
Hurghada, Red Sea
03.2020 - 02.2022
  • Send SPO to TOs.
  • Handling daily arrival.
  • Handling overbooking.
  • Handling & manage requested reports.
  • Handled reservations and answered questions from interested patrons for busy 300-room hotel.

Reservation Agent

MinaMark
Hurghada, Red Sea
09.2018 - 02.2020
  • Uploading bookings on system.
  • Handling daily arrival.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Education

Bachelor of Arts - English Language

El Minya University
01.2016 - 01.2016

Education Diploma - English language

Assuit University
05.2014 - 09.2015

Certified Professional teacher -

UK- Training Board
Cairo, C

IELTS certificate - undefined

British Council

Skills

Software

Microsoft office

Opera System

Comsys

Languages

English
Advanced (C1)

Timeline

Assistant Reservation Manager

South sinai hotels group
03.2025 - Current

Acting Reservation Manager

MinaMark
12.2024 - 03.2025

Assistant Reservation Manager

MinaMark
03.2022 - 12.2024

Reservation Supervisor

MinaMark
03.2020 - 02.2022

Reservation Agent

MinaMark
09.2018 - 02.2020

Bachelor of Arts - English Language

El Minya University
01.2016 - 01.2016

Education Diploma - English language

Assuit University
05.2014 - 09.2015

IELTS certificate - undefined

British Council

Certified Professional teacher -

UK- Training Board
Mohamed RafatAssistant Reservation Manager