Community Involvement
Mohamed Rafik Ali Samir Sedky
Back Office Checker
New Cairo
Summary
Experienced in account management, retention strategies, and recordkeeping. Versatile sales and customer service professional with expertise in efficient order processing, invoicing, and payment handling. Proven track record of success. Strength in building strong client relationships and ensuring satisfaction. Accomplished in account management, retention strategies, and recordkeeping. Skilled at processing orders, invoices, and payments. Proficient in monitoring deliveries and cross-selling additional items. Results-driven Overnight Stocker motivated to support sales and customer service areas by keeping merchandise well-stocked and attractively arranged for purchase.
Overview
2025
2025
years of professional experience
2029
2029
years of post-secondary education
Work History
Back Office Checker
GfK Retail and Technology
05.2024 - Current
- Collaborated with team members to streamline workflow and improve overall store efficiency.
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Quality Control Team Leader
Mondelēz
01.2022 - 09.2023
- Established rigorous safety measures for high-stakes and potentially dangerous factory environments.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
Customer service agent
WE
01.2020 - 01.2022
- Company Overview: Company for internet and communications services
- Company for internet and communications services
Sales and customer service
Royal Care Company
01.2020
Otlob
01.2018 - 01.2019
Jumia
1 2016 - 1 2017
Ushering and sales
Philip Morris
1 2013 - 1 2015
Education
High School Diploma -
Collège Des Frères Bab El Louk
EGYPT 04.2001 - 01.2010
Business information System (BIS) -
Helwan University
EGYPTSkills
MS Office
Sales and Customer Service
B2B sales and customer service
Handling Customer Complaints
Ordering and Receiving Supplies
Customer complaint handling
Negotiation and Sales Abilities
Sales and promotional events
Personal Information
- Date of Birth: 10/15/92
- Nationality: Italian-Egyptian
- Marital Status: Single
Interests
Travel
Sports
Adventures
Learning Languages
Timeline
Back Office Checker
GfK Retail and Technology
05.2024 - Current
Quality Control Team Leader
Mondelēz
01.2022 - 09.2023
Customer service agent
WE
01.2020 - 01.2022
Sales and customer service
Royal Care Company
01.2020
Otlob
01.2018 - 01.2019
High School Diploma -
Collège Des Frères Bab El Louk
04.2001 - 01.2010
Jumia
1 2016 - 1 2017
Ushering and sales
Philip Morris
1 2013 - 1 2015
Business information System (BIS) -
Helwan University
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