Mohamed RAGAB
Guizeh
Summary
Dynamic educator and customer service professional with a proven track record at Teleperformance and French Language schools. Excelled in fostering collaborative learning environments and resolving customer disputes with empathy, enhancing student and customer satisfaction. Skilled in group instruction and effective communication, achieving significant improvements in engagement and loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Teacher
French Language
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Teacher
French Language
Restaurant Cashier
Coral Bay Charm Al Shekh
Hotel Receptionist
Pyramids Hotel
Hotel Front Desk Receptionist
Mangrove Bay
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Costumer Service Representative
Teleperformance
06.2021 - Current
Costumer Service Representative
Concentrix
01.2017 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Good Overall Rating - Bachelor of Languages And Simultaneous Translation
Cairo Higher Institute of Languages&Translation
Mokattam05.2000
Saedeya Secondry School
Guizeh 1996
Skills
- I have a course in fashion and the art of dealing in high-class societies (etiquette)
- I love meeting people en general I love doing crafts and recycling
Certification
I have a general diploma in education.
Timeline
Costumer Service Representative
Teleperformance
06.2021 - Current
Costumer Service Representative
Concentrix
01.2017 - 05.2021
Teacher
French Language
Teacher
French Language
Restaurant Cashier
Coral Bay Charm Al Shekh
Hotel Receptionist
Pyramids Hotel
Hotel Front Desk Receptionist
Mangrove Bay
Good Overall Rating - Bachelor of Languages And Simultaneous Translation
Cairo Higher Institute of Languages&Translation
Saedeya Secondry School