Mohamed Ramadan Ateya

Propose revision of infrastructure operations and perform complex tasks on critical infrastructure upgrades, security projects and infrastructure enhancements. Develop and implement information technology security policies, procedures, and processes.

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Strengthened communication skills through regular interactions with others.
• Demonstrated leadership skills in managing projects from concept to completion.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Provided professional services and support in a dynamic work environment.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to develop and implement creative solutions to complex problems.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software. This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure. Partnering with the Lead for Business Applications, this position will lead the Infrastructure and Operations teams with overall responsibility for technology infrastructure planning and deployment of technology for various projects.

• Partners with CIO to lead the technology infrastructure strategy and execution for the enterprise.
• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
• Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
• Development of enterprise standards and technology architecture and the IT operations governance process.
• Conduct product and vendor evaluations ensuring best in class technologies and partners.
• Works closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build strategic relationships for creating value for the organization.
• Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility and ensuring the planes aligned with and supports the strategic goals of the business.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.
• Leadership for delivery of 24/7 service operations and KPI compliance.

• Led teams of analysts to evaluate, plan and execute projects.
• Developed solutions to address complex issues and operational gaps.
• Built support for change throughout business unit through direct outreach strategies.
• Identified impacted parties, business partners and resources required for planned changes.
• Partnered with business teams to understand needs and mitigate potential problems.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.
• Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
• Designed processes and systems supporting business needs before, during and after transitions.
• Implemented best practices to drive quality IT project delivery.
• Trained personnel on use of IT tools and applications.
• Conducted quality assurance to verify accuracy of data used in IT projects.
• Developed and introduced IT strategies to improve operational efficiency.
• Generated reports for IT project progress and performance.
• Coordinated with external vendors to deliver IT project components.
• Established and enforced project timelines and deadlines.
• Managed various IT projects to meet deadlines and customer requirements.
• Monitored and tracked project progress to support timely completion.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Created and implemented contingency plans to address potential risks.
• Devised test plans to validate accuracy of IT projects.
• Wrote, updated and maintained project documentation.
• Negotiated and managed project budgets to meet goals.
• Led cross-functional teams to successfully complete IT projects.
• Identified and implemented cost-saving measures in IT projects.

• Established network specifications and analyzed workflow, access, information and security requirements.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Introduced management tools to create and manage virtual server computing environment.
• Migrated data from legacy system to latest databases system.
• Drove continuous improvement of IT governance processes.
• Adopted cost-effective, useful solutions to implement into current systems.
• Served as subject matter expert on proposed technology purchases.
• Provisioned new software and hardware for use, following established security policies.
• Completed reports detailing network and systems performance and downtime issues.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Implemented corrective plans of action for network availability and latency.
• Worked with users to determine areas of technology in need of improved usability.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and executed resolution for network and server issues.
• Evaluated software products to determine compatibility with existing systems.
• Diagnosed and resolved hardware and software issues.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Maximized system availability through development and testing of contingency plans.
• Planned and implemented upgrades to system hardware and software.
• Analyzed network traffic and performance metrics to optimize system performance.
• Devised scripts and automation tools to improve system efficiency.
• Implemented and maintained virtual private networks.
• Designed and evaluated WAN and LAN connectivity technologies.
• Led server infrastructure development, quality assurance, staging and production systems.
• Researched and recommended new technologies and strategies for improving system performance.
• Identified and resolved network congestion issues and bottlenecks.
• Developed and documented network policies, procedures and standards.
• Monitored networks and network devices to resolve technical problems quickly.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Performed network security design and integration duties.
• Installed and configured network printers and other peripheral devices.

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Implemented corrective plans of action for network availability and latency.
• Prepare, Install, and configure server's operating systems.
• Manage Active Directory Domain Services.
• Manage Exchange as mail system with Kaspersky Mail Gateway and Forefront Online Protection as External Edge.
• Manage Microsoft LyncServer as the unified communication solution.
• Manage Symantec Backup Exec and IBM Tivoli as Backup Solutions.
• Manage Microsoft System Center Configuration Manager (SCCM) as Management Solution. Microsoft System Center Operation Manager (SCOM) as Monitoring Solution.
• Perform System Monitoring, verifying the integrity and availability of all server resources.
• Repair and recover from hardware or software failure.
• Provide Tier 2 Support, Investigate, and Troubleshooting issues requested from Technical Support Team via Tickets, e-mails, and phone calls.
• Provide internal workshops for Technical Support Team for services within ElarabyGroup infrastructure so they can highly maintain End-users Requests and Issues.
• Manage the Day-to-Day operations of ElarabyGroup Infrastructure. Planning and designing for required new services.
• Manage sizing and capacity planning for current and new services.
• Scheduling, testing and installing upgrades and security patches for servers.
• Securing infrastructure from internal and external
• Ensure high availability and acceptable levels of performance.

• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, LAN , WAN
• Translated complex technical issues into digestible language for non-technical users.
• Managed high levels of ticket system flow and responded to technical support needs.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Monitored systems in operation and quickly troubleshot errors.
• Promoted efficiency among departments with prompt resolution of system issues.
• Assisted with updating technical support best practices for use by team.
• Configured hardware and granted system permissions to new employees.
• Documented support interactions for future reference.
• Researched product and issue resolution tactics to address customer concerns.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Offered assistance in implementing and developing training programs.
• Installed, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Created user accounts and assigned permissions.
• Assisted in development of system security protocols.
• Configured hardware, devices, and software to set up work stations for employees.
• Monitored system performance to identify potential issues.