Proficient in Microsoft Office Suite, CRM software, and visa application processing systems
Mohamed Raslan
Country Manager
Giza
Summary
I have over 10 years of experience in the visa application industry, working in various roles, including visa application officer, customer service manager, and country manager.
In my current role as country manager for a visa application center in Egypt, I was responsible for the overall management of the center, including overseeing the day-to-day operations, training and development of staff, marketing and outreach, compliance with visa regulations, and representing the center to the public and to other stakeholders. I successfully grew the business by 60% year-over-year and implemented a new customer service strategy that resulted in a significant improvement in customer satisfaction scores.
I am a highly motivated and results-oriented individual with a strong track record of success in managing and growing businesses. I am also an excellent communicator and have a proven ability to build relationships and work effectively with a variety of stakeholders.
I am confident that I have the skills and experience necessary to be successful in a country manager position. I am eager to learn more about the position and the company and I am confident that I can make a significant contribution to your team.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Country Manager
World Aviation Services (BLS International)
GIZA
04.2017 - Current
- Managing the day-to-day operations of the VAC. This includes ensuring that the center is staffed and equipped to meet the needs of visa applicants, that the visa application process is efficient and effective, and that customer service standards are met.
- Overseeing the training and development of VAC staff. This includes ensuring that staff are familiar with the visa application process, customer service best practices, and the center's policies and procedures.
- Developing and implementing marketing and outreach strategies to increase awareness of the VAC and attract new visa applicants.
- Managing the VAC's budget and financial performance. This includes tracking expenses, forecasting revenue, and developing cost-saving measures.
- Ensuring the smooth operation of the VAC during peak periods. This includes planning for and managing increased demand for visa applications, such as during holiday seasons or when there are changes to visa regulations.
- Monitoring and evaluating the performance of the VAC. This includes setting performance goals, tracking progress, and identifying areas for improvement.
Business Owner
Golden Eagle Textile
GIZA
03.2016 - 04.2017
Country Manager
AZAL Egypt (VFS GLOBAL)
Giza
02.2012 - 03.2016
- Country Manager at Azal Egypt (Partner of VFSGLOBAL) from April 2014 till March 2016.
- Unit Manager at Azal Egypt (Partner of VFSGLOBAL) from January 2014 till April 2014.
- Operation Officer at Azal Egypt (Partner of VFSGLOBAL) from February 2012 till January 2014.
Call Center Representative
Etisal International
Cairo
07.2010 - 02.2012
Business Owner
Jasmine Perfume Shop
Sharm El Sheikh
02.2003 - 04.2010
Education
License - German Language And Literature
Al Alsun, Ain Shams University
Cairo, Egypt 09.1997 - 07.2001
Tourist Guide Diploma -
Sinai High Institute For Tourism
Cairo, Egypt 10.2003 - 07.2005
Skills
Strong leadership and management skills
undefinedSoftware
Timeline
Country Manager
World Aviation Services (BLS International)
04.2017 - Current
Business Owner
Golden Eagle Textile
03.2016 - 04.2017
Country Manager
AZAL Egypt (VFS GLOBAL)
02.2012 - 03.2016
Call Center Representative
Etisal International
07.2010 - 02.2012
Tourist Guide Diploma -
Sinai High Institute For Tourism
10.2003 - 07.2005
Business Owner
Jasmine Perfume Shop
02.2003 - 04.2010
License - German Language And Literature
Al Alsun, Ain Shams University
09.1997 - 07.2001
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