Mohamed Reda

● Monitored expansions to increase company presence & market share aligned with partner's scorecard selection with suitable business models which generating 400 M. EGP incremental revenues.
● Maximized market shares by interpreting brand vision into innovative selling processes and win-win channel strategies.
resulting in 10% incremental revenue.
● Initiated strategic sales plans which led to enlarge customers base & unlock new sales opportunities by 40% from overall market contribution with lucrative visibility through 900 operated stores.
● Improved NPS by 3+% year over year as a result of Customized new tactical partnership to support company penetration and expanding high value customer base through digital channels with telecom & non telecom partners.
● Conceived & implemented an optimal operating models matching with new era of digitalization which enhanced margins and optimized cost by 20% with 10% increase of efficiency across business partners under transformation program.
● Reinforced teams to achieve targets & strategy aligned with organization business objective through various market routes.
● Projected and executed strategic plan to achieve sales targets with maintaining strong long-lasting customer's relationship.
● Collaborated communication within team through supporting company cross-functional departments to be aligned with goals and KPIs which fulfilled properly to achieve ongoing business plan and targets.

● Developed annual Operations & Transformation roadmap to reach customer-centricity & compliance with global standards.
● Prepared investment proposals supported by financial appraisals across 131 partners with annual CAPEX & OPEX budget 500 M.EGP.
● Increased franchise EBITDA within a year to reach 35% breakthrough achievement.
● Designed evaluation criteria for Quality standardization to reach wow customers experience through NPS findings to match market norms parallel with applying national regulatory regulations to achieve operational excellence continuity.
● Increased profit by streamlining operations through revamped new retail model of 300 Mini stores which supported market share with new catchments to cover all areas nationwide which boosting revenues by more than 20+% in quarter.
● Monitored partners KPIs with attainment performance YTD also acquiring ARPUS through business cases to assess contribution percentage from total revenues.

• Maintained partners cash flow to insure business continuity with AVG yearly amounts 900 Million EGP.
• Participated & led franchising through business plans with 120 % growth revenues.
• Increased Etisalat presence and footprints with new catchments to enhance market share.
• Established existing partnership with hunting new potential franchise partners.
• Managed both sales & expansion plan inside company across all controlled channels, Creating modeling of standalone stores (Railway, Gas and Metro stations kiosks) & street level shops.
• Insured services through reachable stores across the new vertical expansion.
• Designed and unifying process with financial evaluation & yearly revamp.
• Customized branches through partners in all regions including summer and seasonal activities.
• Planned franchise roll-out road map & calendar of activities covering all KPI's to support market penetration & existence nationwide.

● Contributed +200M. EGP. in revenues per year by creating franchise business partners which diversified revenue streams including logistics, courier, HR business & recruitment outsourcing which boosted revenue by 15%.
● Managed cash flow to insure business continuity with AVG yearly amounts 900 Million EGP to maintain franchise in good standing with accurate royalty payments.
● Participated & led franchising through business plans with 120 % growth revenues.
● Insured services through reachable stores across new vertical expansion.

• ● Devised and executed corporate accounts that led to increase company revenue by 10% YoY.
  ● Established productive & professional relation with key personnel in assigned accounts.
  ● Managed risk associated with acquiring new customers.
  ● Prepared industries and companies profile with view on short & long term sales opportunities.
  ● Established and maintained after sales services plan/follow up system.
  ● Developed strong communication and organizational skills through working on group projects

● Exceeded sales goals by 100 % utilized exemplary customer service skills.
● Offered each customer top-notch, personal service to boost sales and customer satisfaction.
● Used consultative sales techniques to understand customer needs and recommend relevant products and services.
● Participated in team projects, demonstrating ability to work collaboratively and effectively.
● Monitored sales floor and merchandise displays for presentable condition with corrective actions such as restocking or reorganizing products.

● Established regular contact with frequent guests and all VIP guests which increased sales by 25 % from total capacity.
● Managed guest's complaints and appealing their requests.
● Contributed to hotel by sharing new ideas and suggestions for improvements.
● Facilitated in all trainings concerning safety & security.