Microsoft office
Mohamed Refaat
Personal Banker
Shebein El Kawm
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Corporate Customer Service Representative
BANQUE MISR
03.2022 - Current
- Investigated discrepancies in shipping documents and resolved issues with customers
- Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.
Retail Banking Officer
BANQUE MISR
03.2020 - 03.2022
- Supported branch operations by performing regular audits to ensure adherence to established policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Assisted in the development of new marketing strategies to attract potential customers and increase overall business growth.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Educated customers on online banking and mobile banking applications.
Customer Service Representative
BANQUE MISR
09.2019 - 03.2020
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
SME AND MICRO FINANCE Sales Officer
BANQUE MISR
03.2019 - 09.2019
- Built relationships with customers and community to establish long-term business growth.
- Increased SME revenue by creating customized sales packages and effectively targeting niche markets.
- Conducted sales presentations that showcased the property''s unique features, enhancing client engagement.
Prescrening Analyst
ADIB RISK SECOTR
10.2018 - 03.2019
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Championed a culture of proactive risk management within the organization, fostering an environment where employees at all levels recognized their roles and responsibilities in maintaining effective controls.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
Accountant
Evergrow For Speciality Fertilizers
11.2017 - 10.2018
- Maintained integrity of general ledger and chart of accounts.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
Sales Officer
Elsafa For Import And Export
01.2014 - 06.2017
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
Education
Accounting
Faculty of Commerce English Sections
Menofia06.2017
Skills
Computer Skills
Remote Office Availability
Product and service solutions
Cross-Functional Collaboration
Problem-Solving
Customer Account Management
Microsoft Office
Database Management
Sales Reporting
Aftermarket Sales
Data Analytics
Sales Targeting
Software
Java script
Timeline
Corporate Customer Service Representative
BANQUE MISR
03.2022 - Current
Retail Banking Officer
BANQUE MISR
03.2020 - 03.2022
Customer Service Representative
BANQUE MISR
09.2019 - 03.2020
SME AND MICRO FINANCE Sales Officer
BANQUE MISR
03.2019 - 09.2019
Prescrening Analyst
ADIB RISK SECOTR
10.2018 - 03.2019
Accountant
Evergrow For Speciality Fertilizers
11.2017 - 10.2018
Sales Officer
Elsafa For Import And Export
01.2014 - 06.2017
Accounting
Faculty of Commerce English Sections