Summary
Overview
Work History
Education
Skills
Software
Timeline
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Mohamed Refaat

Personal Banker
Shebein El Kawm

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Corporate Customer Service Representative

BANQUE MISR
03.2022 - Current
  • Investigated discrepancies in shipping documents and resolved issues with customers
  • Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.

Retail Banking Officer

BANQUE MISR
03.2020 - 03.2022
  • Supported branch operations by performing regular audits to ensure adherence to established policies and procedures.
  • Cross-sold credit cards, loans and other bank products.
  • Assisted in the development of new marketing strategies to attract potential customers and increase overall business growth.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Educated customers on online banking and mobile banking applications.

Customer Service Representative

BANQUE MISR
09.2019 - 03.2020
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

SME AND MICRO FINANCE Sales Officer

BANQUE MISR
03.2019 - 09.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Increased SME revenue by creating customized sales packages and effectively targeting niche markets.
  • Conducted sales presentations that showcased the property''s unique features, enhancing client engagement.

Prescrening Analyst

ADIB RISK SECOTR
10.2018 - 03.2019
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Championed a culture of proactive risk management within the organization, fostering an environment where employees at all levels recognized their roles and responsibilities in maintaining effective controls.
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.

Accountant

Evergrow For Speciality Fertilizers
11.2017 - 10.2018
  • Maintained integrity of general ledger and chart of accounts.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.

Sales Officer

Elsafa For Import And Export
01.2014 - 06.2017
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].

Education

Accounting

Faculty of Commerce English Sections
Menofia
06.2017

Skills

Computer Skills

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Software

Microsoft office

Java script

Timeline

Corporate Customer Service Representative

BANQUE MISR
03.2022 - Current

Retail Banking Officer

BANQUE MISR
03.2020 - 03.2022

Customer Service Representative

BANQUE MISR
09.2019 - 03.2020

SME AND MICRO FINANCE Sales Officer

BANQUE MISR
03.2019 - 09.2019

Prescrening Analyst

ADIB RISK SECOTR
10.2018 - 03.2019

Accountant

Evergrow For Speciality Fertilizers
11.2017 - 10.2018

Sales Officer

Elsafa For Import And Export
01.2014 - 06.2017

Accounting

Faculty of Commerce English Sections
Mohamed RefaatPersonal Banker