Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Mohamed Sabry

Technical Support Engineer
Cairo
Mohamed Sabry

Summary

Dynamic Technical Support Engineer with a proven track record at Next It Generation, excelling in remote assistance and critical problem-solving. Expert in technical troubleshooting and software installations, I have mentored teams and implemented effective preventive measures, enhancing overall service quality and client satisfaction.

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

4
years of professional experience
2
Languages
4
years of post-secondary education

Work History

Next It Generation

Technical Support Engineer
02.2021 - 05.2025

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Education

Helwan University
Helwan

Bachelor of Commerce from Business Administration.
03.2017 - 07.2021

University Overview

  • [PAT or SAT] [Number] Score

Skills

Technical support

Software

Erp/Crm

Timeline

Technical Support Engineer

Next It Generation
02.2021 - 05.2025

Helwan University

Bachelor of Commerce from Business Administration.
03.2017 - 07.2021

Similar Profiles

CREATE PROFILE
Mohamed SabryTechnical Support Engineer