Mohamed Sadek
Cairo,Egypt
Summary
Accomplished professional with extensive expertise in sales, business networking, and operations management. Demonstrates strong decision-making skills, proficiency in optimizing profitability, target achievement, and monitoring performance. Expert in retail banking and staff coaching, with a focus on driving organizational success through strategic initiatives.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Senior Branch Manager
Bank NXT
2024.03 - 2026.05
- Daily Supervision of Branch achievements (Assets, Liabilities, Profitability) with respect to target achievement of Balance Sheet / Income Statement.
- Setting Sales Plans' and Sales of Bank products in the branch activities to achieve the branch overall target.
- Boosted client base with proactive networking and relationship building.
- Review business and performance reports to monitor the target achievement.
- Review and follow-up on the internal and external audit comments to improve the branch internal control environment and avoid incidents that might lead to cases of Transaction in difficulty (TIDs).
- Ensure adherence & compliance to the bank policies & procedures and CBE regulatory requirements.
- Ensure introducing abidance to the standards of quality.
- Handling and resolving Customers conflict instantly.
- Monitoring the sale of the bank Products to "walk in" customers, beneficiaries and others.
- Monitor the receipt and escalation of complaints till final resolution and ensuring it will be avoided in the future.
- Review and control branch expenses (office refreshments, printing and stationeries, etc.) to maximize the branch profiability.
- Review and monitor the daily productivity and branch sales service activities for improved efficiency and productivity.
- Coordinate staff scheduling to increase operational efficiency during peak times.
- Fostered a positive work environment for increased employee morale and productivity.
- Decreased employee turnover rate through a combination of motivational leadership.
Branch Manager
ADCB Bank
2022.06 - 2024.02
- Daily Supervision of Branch achievements (Assets, Liabilities, Profitability) with respect to target achievement of Balance Sheet / Income Statement.
- Setting Sales Plans' and Sales of Bank products in the branch activities to achieve the branch overall target.
- Manage daily operations to ensure smooth running of the branch.
- Boosted client base with proactive networking and relationship building.
- Review and analyze sales data to identify growth opportunities.
- Streamlined business processes to enhance operational efficiency.
- Review business and performance reports to monitor the target achievement.
- Review and follow-up on the internal and external audit comments to improve the branch internal control environment and avoid incidents that might lead to cases of Transaction in difficulty (TIDs).
- Ensure adherence & compliance to the bank policies & procedures and CBE regulatory requirements.
- Ensure introducing abidance to the standards of quality.
- Handling and resolving Customers conflict instantly.
- Monitoring the sale of the bank Products to "walk in" customers, beneficiaries and others.
- Monitor the receipt and escalation of complaints till final resolution and ensuring it will be avoided in the future.
- Review and monitor the daily productivity and branch sales service activities for improved efficiency and productivity.
- Optimized financial procedures for improved profitability management.
- Coordinate staff scheduling to increase operational efficiency during peak times.
- Fostered a positive work environment for increased employee morale and productivity.
- Created and led successful business culture focused on performance.
- Decreased employee turnover rate through a combination of motivational leadership.
Senior Customer Service Manager
ADCB Bank
2018.03 - 2022.06
- Managing and leading a team of customer service staff.
- Provide high level of service standards for the bank customers, in addition to achieving sales target.
- Handling complex inquiries and complaints.
- In charge of interacting with VIP clients and providing them with proper information concerning the products and the service offered by the bank.
- Handle communication with clients to develop sustainable long-term relationships with team and acting as a point of reference for technical decisions relevant to issues for international trade.
- Ensure the accuracy of the daily, weekly and monthly reports and statements prepared to the CBE.
- Ensure compliance with bank policies, money laundering deterrence procedures and local laws and regulations.
- Provide financial advice to customers to meet their financial requirements.
- Monitor internal operations for enhanced productivity.
- Helping to develop and update Customer Service policies and procedures.
- Promoted products effectively to increase the branch sales.
Customer Service officer
ADCB Bank
Mokatam branch
2016.07 - 2018.03
- Managing and leading a team of customer service staff.
- Provide high level of service standards to the bank customers leading to the achievement of sales target.
- Handling complex inquiries and complaints.
- In charge of interacting with VIP clients and providing them with proper information concerning the products and the service offered by the bank.
- Handle communication with clients to develop sustainable long-term relationships with team and act as a point of reference for technical decisions relevant to issues for international trade.
- Ensure the accuracy of the daily, weekly and monthly reports and statements prepared for the CBE.
- Ensure compliance with bank policies, money laundering deterrence procedures and local laws and regulations.
- Provide financial advice to customers to meet their financial requirements.
- Contributing to the achievement of the target of the branch (Assets-Liabilities)
- Achieving about 50% of Mokatam branch target in 2019.
Head of Cash operations
Banque Du Caire
2009.04 - 2016.07
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Processes customers requests' with speed and accuracy.
- Processed daily cash operations such as withdrawal and deposit of Money Gram Transfers and international transfers of customers through Western Union Group.
- Processed customers requests for bank investments, deposit certificates and loans.
- Monitored salaries reports for Private and Governmental employees.
- Referred high performing clients including bank insurance clients to the customer service teams to help improve the branch profitability.
- Delivered exceptional customer service by proactively handling inquiries and advising on the bank products.
Accountant
Misr Iran Development Bank (Head Office)
2006.09 - 2009.04
- Posting daily journal entries of revenues and expenses
- Extracting daily financial position reports of the bank.
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Performed expenses tracking to prevent overspending.
- Assessed accounts and accounting journal entries.
- Reviewed the posted journal entries on a daily basis.
Education
B.Sc. - Accounting
Menoufia University
Egypt 2002.01 - 2006.01
Skills
- Sales expertise
- Business networking
- Decision-Making skills
- Branch security measures
- Budget implementation
- Negotiation skill
- Operations management
- Retail banking
- Staff development
Accomplishments
· Won 8 times the semi-annual "Bank-assurance" Contest at ADCB from the year 2019 till the year 2023.
· Won the "Top achiever award" at ADCB in 2022 and was honored by the Managing Director.
· Won the "Liabilities Contest" at ADCB in the year 2023.
· Won the "Credit Card Contest" at ADCB in the year 2023.
Timeline
Senior Branch Manager
Bank NXT
2024.03 - 2026.05
Branch Manager
ADCB Bank
2022.06 - 2024.02
Senior Customer Service Manager
ADCB Bank
2018.03 - 2022.06
Customer Service officer
ADCB Bank
2016.07 - 2018.03
Head of Cash operations
Banque Du Caire
2009.04 - 2016.07
Accountant
Misr Iran Development Bank (Head Office)
2006.09 - 2009.04
B.Sc. - Accounting
Menoufia University
2002.01 - 2006.01