Mohamed Sakran
Summary
Well-traveled Implementation Consultant with 3 years helping clients enhance businesses through careful introduction of advanced ERP system. Satisfied only when customers successfully integrate new the ERP system and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
3
3
years of professional experience
Work History
ERP Implementation Consultant (Upland, Canada)
Flairstech (Egypt)
Cairo
07.2021 - Current
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Reduced process lags and improved productivity by supervising implementation managers.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Authored user documentation to help train third-party personnel on the ERP system.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
Technical Support Specialist
Flairstech
Cairo
07.2019 - 07.2021
- Promoted to Senior level within 1.5 years and handled Platinum/Diamond clients
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Multimedia University
Malaysia09.2018
Skills
- Scope Implementation
- Cost Estimates
- Activity Implementation
- Troubleshooting Network Issues
- Team Communication and Collaboration
- Technical Documentation and Reporting
- Customer Implementation Support
- Resolving Problems and Incidents
- Test Plans and Cases
Accomplishments
- Documented the standard process for technical support and consultants which led to new comers and existing team members to work more effectively.
- Collaborated with consultants from different product lines in the development of a standardized location to document client-facing and internal articles.
- Nominated to tell the career growth story which was shared in the social media platforms
- Three-time winner of the highest satisfaction rate in the technical support.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
ERP Implementation Consultant (Upland, Canada)
Flairstech (Egypt)
07.2021 - Current
Technical Support Specialist
Flairstech
07.2019 - 07.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Multimedia University
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