Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
ProjectManager
Mohamed  Salah

Mohamed Salah

IT Engineer
Cairo

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Instrumental MANAGER bringing 16 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 5-year record of building positive relationships with internal and external stakeholders.

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 3 years of experience in program. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Insightful Information Technology Manager with 4 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT MANAGER position. Ready to help team achieve company goals.

Experienced IT MANAGER with over 8 years of experience in PROGRESS. Excellent reputation for resolving problems and improving customer satisfaction.

Veteran IT CONSTANTLY with 3 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

IT Manager

June 30 Group Of The Ministry Of Education
Gizah
01.2020 - Current
  • Guided organizational technology strategy and roadmaps.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Assisted in development of long-term strategies to grow department and resources.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Customized and repaired technology based on staff requests.
  • Created and terminated user's accounts from start to finish in business applications.
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Partnered with project team members to identify and quickly address problems.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Coordinated technical training and personal development classes for staff members.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Updated customers and senior leaders on progress and roadblocks.

IT Specialist

Vodafone
Cairo
01.2019 - 01.2020
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Performed server backups and changed and replaced backup tapes daily.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.

IT Administrator

Nozha International Hospital
Cairo
01.2013 - 12.2018
  • Reviewed deficiencies based on internal audits and suggested remedies.
  • Developed multi-site IT execution strategies, aligning work orders at 5 locations to effectively align available resources with historical service data.
  • Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

IT Network Engineer

Psychiatric Hospital
Cairo
12.2009 - 12.2012
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Organized frameworks to transfer secure data from internal to external and public networks.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

Education

Very Good -

Future ACADEMY
Heliopolis
09.2005 - 06.2009

Skills

Security planning

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Manager

June 30 Group Of The Ministry Of Education
01.2020 - Current

IT Specialist

Vodafone
01.2019 - 01.2020

IT Administrator

Nozha International Hospital
01.2013 - 12.2018

IT Network Engineer

Psychiatric Hospital
12.2009 - 12.2012

Very Good -

Future ACADEMY
09.2005 - 06.2009
Mohamed SalahIT Engineer