Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Mohamed Salah

Mohamed Salah

6 October - Giza,Egypt

Summary

Medium Enterprises Segment Manager at National Bank of Egypt specializing in SME development and customer loyalty. Achieved significant growth in SME portfolio through targeted marketing strategies that enhanced engagement and retention. Expertise in SME and retail banking products, delivering exceptional customer service to address diverse client needs.

Overview

16
16
years of professional experience

Work History

Medium Enterprises Segment Manager - SME Group

National Bank of Egypt
Cairo, Egypt
07.2023 - Current
  • Developed marketing plans for new products and services offered by bank.
  • Analyzed financial data to identify trends and improvement opportunities.
  • Conducted training sessions for new employees at SME to enhance onboarding.
  • Wrote reports on industry trends, influencing management to create business plans.
  • Evaluated departmental needs and delegated tasks to optimize production efficiency.
  • Implemented strategies to leverage new opportunities for growth.
  • Maintained up-to-date transaction records related to SME activities.
  • Developed strategies aimed at improving customer loyalty among existing SME customers.
  • Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
  • Collaborated with internal teams to create customized financial solutions for clients.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Monitored market conditions and competitor activities in order to stay ahead of competition.
  • Implemented CRM systems for tracking client interactions and improving service delivery.
  • Tracked customer feedback using surveys and other data collection techniques in order to identify areas where improvements could be made.
  • Conducted market research and reported on competitors.
  • Assisted in the development of new products by researching customer feedback and industry trends.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked effectively in team environments to make the workplace more productive.

Med-Enterprises Segment Deputy Manager - SME Group

National Bank of Egypt
Cairo, Egypt
02.2021 - 06.2023
  • Identified needs of customers promptly and efficiently.
  • Analyzed company's expenditures and developed financial models.
  • Developed effective communication channels between internal departments at the SME.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Assisted in developing strategic plans for long-term success of the company.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Managed customer relations by responding promptly to inquiries, complaints, and feedback.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed key performance indicators to identify effective strategies.
  • Identified areas of improvement in operational processes and procedures within SME.
  • Organized client meetings to provide project updates.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained up-to-date records of all transactions related to SME activities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.

Med-Enterprises Segment Supervisor - SME Group

National Bank of Egypt
Cairo, Egypt
05.2019 - 01.2021
  • Motivated and coached team members to achieve goals through constructive feedback.
  • Managed budgets for SME team, ensuring appropriate resource allocation.
  • Researched innovative technologies to enhance SME team capabilities.
  • Analyzed consumer needs to design appealing products and services.
  • Resolved conflicts between team members while offering necessary support.
  • Organized company files using document management system for easy access.
  • Monitored operations and reviewed metrics to assess company performance.
  • Collaborated with departments to ensure successful completion of cross-functional projects.

SME Relationship Manager

National Bank of Egyprt
Cairo, Egypt
06.2016 - 04.2019
  • Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Collaborated closely with internal departments such as sales, marketing and operations teams in order to ensure efficient service delivery for all SME customers.
  • Established strong relationships with clients through regular, personalized communication.
  • Oversaw regional and local sales managers and staff.
  • Negotiated contracts with suppliers to ensure optimal pricing for SME customers.
  • Addressed customer questions and concerns regarding products and services.
  • Directed and coordinated products, services and sales activities.
  • Conducted regular meetings with clients to review progress and discuss potential solutions for their needs.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Created detailed reports on client relationships, including current status and future plans.
  • Analysed client financial statements to offer tailored advice and products.
  • Organised events such as workshops, seminars and webinars to promote services to SMEs.
  • Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Maintained records of customer interactions including notes from calls, emails sent and received.
  • Resolved customer complaints regarding sales and service.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Monitored market conditions and competitor activities in order to stay ahead of competition.
  • Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
  • Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.

Wealth Relationship Manager

National Bank of Egypt
Cairo, Egypt
01.2014 - 05.2016
  • Advised customers on optimal product selection tailored to individual circumstances.
  • Reviewed existing customer portfolios, recommending modifications to enhance returns.
  • Managed client accounts by monitoring investment performance and suggesting necessary adjustments.
  • Assisted clients in formulating long-term plans aligned with financial objectives.
  • Developed relationships with high-net-worth clients to fulfill financial needs effectively.
  • Monitored client portfolios for discrepancies or irregularities in transactions.
  • Collaborated with team members to create customized wealth management solutions.
  • Counseled clients on investments, providing recommendations based on needs and asset availability.

Banking Customer Service Representative

National Bank of Egypt
Cairo, Egypt
01.2012 - 12.2013
  • Performed general clerical duties such as filing documents related to customer accounts.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Maintained records of customer accounts including transactions and balances.
  • Processed loan applications and verified documentation for accuracy.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Conducted research into customer questions or problems using available resources.
  • Excelled in exceeding daily credit card application goals.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.

Bank Teller

National Bank of Egypt
Cairo, Egypt
07.2009 - 12.2011
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Performed cash handling duties including counting currency, coins and checks.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Developed strong relationships with customers to ensure repeat business.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.

Education

Bachelor of Accounting -

Cairo University
05-2008

Professional Certificate in Corporate Banking Credit -

Amircan University in Cairo - School of Business
10-2016

Accredited SME Consultant Certificate -

Association of Accredited SME Consultants
02-2018

Skills

  • Financial and market analysis
  • Project management
  • Customer relationship management
  • Change management
  • Loyalty strategies
  • Product development
  • Client satisfaction monitoring
  • Marketing communications
  • Self-motivation
  • Team building

Accomplishments

  • In December 2013, subscribe to the Business Support department for branch staff training on the new system (Flexcube), and proceed with experiments and simulations on the new system In January 2014, winning the best executive employee award in the Mid-Cairo area for the month of January 2014 from the Quality Assurance department
  • In January 2015, I became a trainer in the Sure We Can program, sponsored by the Quality Assurance Department, which included developing and training employees to achieve their targets and develop sales skills
  • April 2015 winning the best executive employee award in the Mid-Cairo area in the year 2014/2015 in the 'One Team One Goal' competition from the Quality Assurance department

Timeline

Medium Enterprises Segment Manager - SME Group

National Bank of Egypt
07.2023 - Current

Med-Enterprises Segment Deputy Manager - SME Group

National Bank of Egypt
02.2021 - 06.2023

Med-Enterprises Segment Supervisor - SME Group

National Bank of Egypt
05.2019 - 01.2021

SME Relationship Manager

National Bank of Egyprt
06.2016 - 04.2019

Wealth Relationship Manager

National Bank of Egypt
01.2014 - 05.2016

Banking Customer Service Representative

National Bank of Egypt
01.2012 - 12.2013

Bank Teller

National Bank of Egypt
07.2009 - 12.2011

Bachelor of Accounting -

Cairo University

Professional Certificate in Corporate Banking Credit -

Amircan University in Cairo - School of Business

Accredited SME Consultant Certificate -

Association of Accredited SME Consultants

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