Work-life balanceHealthcare benefitsCompany CultureFlexible work hours
Summary
Seeking to enhance my professional career in the field of IT infrastructure by joining a professional organization that enables me to apply my technical and managerial skills and contribute to improving operational performance through smart and innovative solutions.
Overview
7
7
years of professional experience
Work History
Network & System Administrator
Opal Egypt
01.2024 - Current
Managing internal and external networks across the head office, factories, and branches
Overseeing server room (Data Center) operations and network security
Installing and maintaining CCTV systems linked with warehouses and headquarters
Providing technical support to over 300 employees across multiple locations
Monitoring, troubleshooting, and root cause analysis for network issues
Enhancing network infrastructure and performance using modern tools
Delivering IT solutions to improve workflow and streamline communication between branches.
Managing and maintaining Active Directory environments, including user accounts, groups, permissions, and Group Policy (GPO) administration.
Administering and supporting Windows Server infrastructure to ensure high availability and reliable system performance.
Managing domain services, computer deployments, user onboarding/offboarding, and security policy implementation.
Configuring, monitoring, and troubleshooting FortiGate Firewalls, including security policies, NAT, routing, and traffic control.
Implementing and maintaining Site-to-Site and Remote Access VPN solutions to ensure secure connectivity between branches and remote users.
Monitoring network and system security, analyzing logs, and responding to security incidents and threats.
Performing system backup, disaster recovery, and business continuity procedures to minimize downtime.
Providing technical support and troubleshooting for domain, Active Directory, server, network, and security-related issues.
Managing file servers, shared resources, and access permissions while ensuring compliance with organizational security standards.
Collaborating with cross-functional teams to optimize IT infrastructure, improve system reliability, and support business operations.
Configuring, managing, and monitoring Firewalls to enforce security policies and protect network resources.
Team Leader / Senior IT Engineer
Enter Cloud
01.2022 - 01.2023
Leading technical teams in IT & ELV infrastructure projects.
Responsible for full design and implementation of projects, including:
- El-Melez Airport Hotel (Military).
- OOCL Chinese Shipping Company.
- Kaizen International School.
- And other projects across education, industrial, hospitality, and service sectors
nationwide.
Implementation and integration of various systems:
- Internal Networks (LAN/WAN).
- Internal PBX Systems (Analog & IP).
- Public Address & Sound Systems.
- Access Control Systems.
- Surveillance Systems (CCTV – IP & Analog).
- Fire Alarm Systems.
- Attendance & Time Tracking Systems.
- Intercom Devices.
On-site technical support for clients during and after execution.
Overseeing project timelines and coordination between technical teams and suppliers.
Preparing project documentation and performance analysis reports for management.
Providing advanced technical support for corporate IT infrastructure, including networks, systems, and security solutions.
Managing, maintaining, and troubleshooting LAN/WAN networks to ensure optimal performance and reliability.
Administering and supporting Windows-based systems and servers, ensuring service availability and operational continuity.
Configuring, managing, and monitoring Firewalls to enforce security policies and protect network resources.
Deploying, managing, and maintaining Antivirus and Endpoint Protection solutions to safeguard systems against cyber threats.
Investigating and resolving network, system, and security-related incidents through effective troubleshooting and root cause analysis.
Providing both on-site and remote technical support for hardware, software, network, and server-related issues.
Performing preventive maintenance, system monitoring, and health checks to minimize downtime and improve system stability.
Implementing security best practices, access control policies, and system hardening measures to enhance IT security.
Preparing technical documentation, incident reports, and support procedures while delivering effective IT solutions to meet business requirements.
Intern – IT Infrastructure & ELV Trainee
Enter Cloud
01.2019 - 01.2020
Hands-on field training in infrastructure and ELV systems at real project sites
Participated in the implementation of 'Tanta Mall' as part of the ELV team
Worked as Assistant Engineer in several projects across Egypt
Practical application of CCNA and MCSA knowledge during field training
Involved in installing internal networks, surveillance cameras, and ELV systems
Education
Bachelor’s Degree - Computer Science
Mansoura University
01.2022
Skills
Structured cabling and network topology design
CCTV Surveillance
Access Control
PBX Systems (Analog/IP)
Public Address & Sound Systems
Server room management
Local server maintenance
IT Support
Hardware Troubleshooting
Software Troubleshooting
OS Troubleshooting
Managing Windows Server
Active Directory
DHCP
DNS
Project documentation
Technical reporting
Technical team supervision
Working under pressure
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Personal Information
Age: 25
Number of Children: 1
Title: Network & System Administrator
Nationality: Egyptian
Marital Status: Married – Father of one daughter
Courses And Trainings
CCNA – Cisco Certified Network Associate
CCNA – Cisco Certified Network Associate. ciate.
CompTIA A+ – Hardware & Software Support.
CompTIA Security+ – Cybersecurity Fundamentals.
Linux Administration Level 1.
FortiGate Firewall Administration.
CCTV & ELV Systems Design and Implementation.
Additional Highlights
Strong analytical and troubleshooting abilities
Excellent communication with clients and technical teams
Fast learner with adaptability to modern technologies
Network Field Engineer / Construction Technician at Unite Private Network + SegraNetwork Field Engineer / Construction Technician at Unite Private Network + Segra