Mohamed Salah Eldeen Mostafa
Cairo,Egypt
Summary
Experienced Senior Customer Service Engineer with a strong background in technical support, solar energy systems, and electrical site work. Over 7 years of hands-on experience in solving technical issues, installing and maintaining systems, and working directly with customers and teams. Skilled in solar panel design, installation, and maintenance, as well as managing on-site electrical projects. Known for being reliable, clear in communication, and focused on safety, quality.
Overview
18
18
years of professional experience
Work History
Senior customer service engineer
Ncr atelos
10.2022 - Current
- Diagnose, troubleshoot and resolve hardware and software technical problems and tricky faults avoiding downtime.
- Manage high severity tickets with high performance to ensure resolution, response which lead to exceptional customer experience.
Technical electrical engineer
CSSI FRANCE - GEIS
03.2021 - 08.2022
- Technical electrical engineer position
- Electrical design engineer for R3 new capital and civil protection new head projects
- Designed, installed, and maintained solar systems and solar heaters
Technical sales engineer
AL-BABTAIN LIGHTING & POWER SOLUTIONS
01.2020 - 03.2021
- Lead the planning, design, implementation of solar lighting systems for mega industrial projects.
- Develop project schedules, resource plans, and ensure adherence to timelines and budgets.
- Coordinate with design engineers, procurement teams, and contractors to ensure seamless project delivery.
Technical sales engineer
Solar Power Egypt
09.2014 - 01.2020
- Experienced Solar Energy Professional with a progressive career spanning from solar sales engineering to full-cycle project execution, including financial and technical quotations, system design, and large-scale installation. Proven expertise in delivering residential, educational (schools & universities), and mega solar projects across Upper Egypt and Cairo. Adept at bridging technical and commercial functions, from initial client engagement through to on-site implementation and commissioning.
Trainee, service engineer
Suez Oil Company SUCO
06.2017 - 06.2017
- Safety and fire fighting course
Trainee, PLC
Suez Oil Company SUCO
06.2016 - 06.2016
- Plc course
Trainee, service engineer
Duravit Factory
09.2011 - 09.2011
- Service engineering training
Computer maintenance
Mantrac Company
07.2007 - 10.2007
- IBM Computer maintenance trainee
Trainee
New and renewable authority -NREA
01.2021
- Solar system design course.
Education
B.A. - Electrical Engineering
Arab Academy for Science, Technology & Maritime Transport
09.2007 - 01/2017
Skills
- Client Relationship Management
- Customer Escalation Handling
- Root Cause Analysis & Resolution
- Service-Level Agreement (SLA) Management
- Write-read contracts
- Calculate technical-financial offers
- Experience to import components
- Read tenders
- Installing domestic electrical equipment
- Installing industrial electrical equipment
- Strong Communication Skills
- Problem-Solving Mindset
- Team Leadership & Mentorship
- Time Management & Prioritization
- Adaptability in Fast-Paced Environments
- Analytical Thinking
- Conflict Resolution
- Solving computer problems
- Microsoft office tools
Languages
- English, Professional working proficiency
Timeline
Senior customer service engineer
Ncr atelos
10.2022 - Current
Technical electrical engineer
CSSI FRANCE - GEIS
03.2021 - 08.2022
Trainee
New and renewable authority -NREA
01.2021
Technical sales engineer
AL-BABTAIN LIGHTING & POWER SOLUTIONS
01.2020 - 03.2021
Trainee, service engineer
Suez Oil Company SUCO
06.2017 - 06.2017
Trainee, PLC
Suez Oil Company SUCO
06.2016 - 06.2016
Technical sales engineer
Solar Power Egypt
09.2014 - 01.2020
Trainee, service engineer
Duravit Factory
09.2011 - 09.2011
B.A. - Electrical Engineering
Arab Academy for Science, Technology & Maritime Transport
09.2007 - 01/2017
Computer maintenance
Mantrac Company
07.2007 - 10.2007