Mohamed Samir

• Managed team of employees, overseeing hiring, training and professional growth of employees within the Awards and Statements unit This will involve developing them, managing and raising their performance, focusing them on delivery of objectives and on providing excellent customer service. Provide advice and guidance on new developments, significant staffing and structural issues and on budgetary matters. .

Ø Working closely with peers and colleagues, ensure that the operates as a cohesive, integrated team which has a positive impact on University operations and student experience.

Ø Ensure that policy and practice across in the unit’s work demonstrates as high degree of responsiveness and flexibility in finding innovative and progressive approaches and solutions that meet statutory and governance requirements, reflects sector best practice and supports University priorities.

Ø Take a lead role in continually reviewing, improving and updating policy and practice related to the unit. Adopt a responsive and proactive approach to policy development and improving and updating systems of work. Ensure that new or changed processes are implemented in a timely fashion and effectively communicated within the unit, faculties and other University departments.

Ø Ensure that a regular programme of training and updating in different areas of policy and practice is available for colleagues across the University including Academic staff. This may include providing executive briefings to senior University staff, developing comprehensive policy guidance and delivering practical training.

Ø Develop and maintain effective systems for management information in order to meet internal and external requirements for evidence, data and statistics. Ensure that IT solutions are utilised appropriately.

Ø Contribute to University projects relevant to own area of expertise.

Ø Communicate complex information to a wide variety of audiences to influence and achieve change where necessary and deliver results.

• Acts as the main contact point between the University and other Egyptian authorities on matters related to graduating students.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Onboarded new temps by entering employee information into systems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Liaises with faculty deans’ offices, financial office and the university president’s office to complete the process of issuing degree certificates in timely manner.
• Provides statistical reports on graduating students with their classifications.
• Monitors the efficiency of the process of issuing awards and other statements and recommends improvements.
• Responds to staff and students’ queries as relevant.

• Administrates the process of revising, issuing and handing the university awards to graduates.
• Conducts peer review with UK validating universities prior to issuing UK awards.
• Supports graduating students by providing statements and certificates required by employers or other institutions.
• Responds to different degree verifications requested from various national and international organisations.
• To assist in revising graduates’ data before the issuance of their academic degrees.
• To assist in issuing, verifying and handing students’ academic degrees and other statements they may need or request.
• To assist in revising the academic degrees issued by UK validating universities.
• To promote the premium fast track services to the students.
• To provide an excellent customer service to the graduates and students.
• To issue letters to the students and graduates, as per the requests/needs.

• Collect requests from students and graduates to issue various degree certificates and academic statements.
• Follow up on the process of issuing certificates and other academic statements until it is handled to the documents seeker.
• Maintain the physical archiving of requests and other relevant documents.
• Respond to queries received from students and graduates on relevant matters.
• Promote the new premium fast track services to the students and graduates
• Acting as the front office to support students and graduates with the issuance of their academic documents.