Summary
Overview
Work History
Education
Skills
Languages
Languages
Courses
Timeline
Generic

Mohamed Samir

Cairo

Summary

Dynamic technical support professional with proven leadership at ATS, enhancing onboarding efficiency and mitigating risks for Samsung devices. Expert in network administration and hardware troubleshooting, I excel in delivering exceptional support and training, ensuring seamless operations for clients. Committed to driving success through effective communication and innovative solutions.

Overview

10
10
years of professional experience

Work History

Technical Support

ATS (Samsung Egypt maintenance partner)
Cairo
01.2019 - Current
  • Trained newcomers on newly released training models to enhance onboarding efficiency.
  • Developed and refined training plans for employees with limited knowledge.
  • Identified defect issues early with newly released Samsung models to mitigate risks.
  • Led the support team in assisting 27 IT Ministry of Education representatives across Egypt for the national tablet project.
  • Coordinated system updates and device configurations with Ministry of Education to ensure seamless operations.
  • Provided technical support during virtual learning experiences.

Service Engineer

ATS (Samsung Egypt maintenance partner)
Cairo
08.2016 - 12.2018
  • Service engineer at Advanced Technical Services
  • Inspect , troubleshoot and repair Samsung mobile , tablets and laptop devices
  • Installed, configured and commissioned new customer equipment according to specifications.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.

Site Engineer

Al Asasi Company for Designing and Constructions
Cairo
12.2015 - 08.2016
  • Manage More than 60 client computers on the company’s network
  • Supervised daily activities ensuring compliance with drawings and specifications6
  • Prepared daily and weekly reports for management.
  • Created user accounts and managed access privileges on networked systems.
  • Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.

Education

Bachelor of Science - Communications and Electronics Engineering

Modern Academy
Cairo
01.2014

Skills

  • Leadership skills
  • Communication skills
  • Microsoft Office proficiency
  • Technical support expertise
  • Network administration
  • Device configuration
  • System configuration
  • Technical support
  • Windows Server management
  • Hardware installation
  • Hardware troubleshooting
  • Software installation
  • Computer assembly

Languages

English

Languages

English
Intermediate (B1)
B1
Arabic
Native
Native

Courses

  • CCNA, 2016
  • Internal Telephone Networks (Military Service), 2015
  • Satellite Transmissions, Nile Sat Base Station, 2009

Timeline

Technical Support

ATS (Samsung Egypt maintenance partner)
01.2019 - Current

Service Engineer

ATS (Samsung Egypt maintenance partner)
08.2016 - 12.2018

Site Engineer

Al Asasi Company for Designing and Constructions
12.2015 - 08.2016

Bachelor of Science - Communications and Electronics Engineering

Modern Academy

Similar Profiles

CREATE PROFILE
Mohamed Samir