Mohamed Samir Kamel
IT Infrastructure Systems Planning Expert
Giza,GZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
2
2
Languages
Work History
IT Infrastructure Systems Planning Expert
Etisalat Misr
08.2022 - Current
- Design and upgrade all aspects of IT systems infrastructure in all Etisalat Offices, HQ Buildings, Data Centers, and Stores.
- Participate in evaluation and promotion of new systems solution and integration with operational systems.
- Responsible on developing the IT systems and prepare for implementation of new projects.
- Responsible on enhancing existed systems designs to improve performance and reliability for all IT infrastructures.
- Team work & Coordination with other teams.
- Design solutions, issue business cases and cost sheets covering infrastructure part for all IT Infrastructure Systems
- Evaluate new software versions of systems on hand and maintain the latest version according to business need.
- Understand IT component or resource-level capacity planning, IT-service-level capacity planning and business capacity planning.
- Managing Purchasing Request (RFP & RFQ) for IT systems projects.
- Prepare LLD & Documentation with vendors.
- Coordination with Implementation team & vendors as per the design document.
- Participate in vendor’s/proposals evaluation for any new project.
- Interface with vendors in case on design or implementation issues.
- Develop differentiated capacity plans for systems and applications depending on business risks.
- Be fully conversant with IT Infrastructure Library (ITIL) versions 2 and 3 terminology, and will be responsible for developing and using a capacity management and planning process for the organization.
- Understand IT component or resource-level capacity planning, IT-service-level capacity planning and business capacity planning.
- Develop “what if” scenarios to analyze capacity, consolidation opportunities and possible platform synergies.
- Assist in planning, managing and implementing system engineering projects as they relate to capacity- and performance-tuning activities.
- Participate in technical architecture discussions to determine the most-appropriate scalable model, taking into consideration high availability, failover and disaster recovery.
- Participate in technical discussions with application development and quality assurance personnel to incorporate performance features at design, development and test stages.
- Respond to capacity planning requests for the following hardware/software platforms:
- O Unix, Linux and Windows
- O SAN Storage, Servers, Databases, Application Servers, Network
- O All IT systems including Billing, CRM, ERP, Portals, …
- Work with change and configuration management process managers to develop impact analysis on capacity because of changes.
- Work with relationship managers and service or product managers to understand and assess the impact of business demands and business cycles. Gather future business growth trends and incorporate these trends into capacity models. Use this data and information to work with IT finance for developing chargeback models.
- Help establish realistic IT budgets for the IT infrastructure, and develop cost-benefit analysis and cost estimates.
- Develop capacity reports for senior management.
- Assume a specialization in a particular area, such as servers.
- Stay informed of trends and best practices in the capacity planning area.
- Work to support key service-level goals, including average response time, mean time to repair, and customer satisfaction and customer productivity.
- Leverage IT service and support best practices and process frameworks, such as ITIL, to drive continual process improvements.
- Develop differentiated capacity plans for systems and applications depending on business risks.
- Conduct a review of established capacity planning tools and make recommendations.
- Define technical standards and procedures.
- Build external relationships with technology providers to enhance service delivery and to optimize infrastructure procurement.
- Develop relationships with professional organizations and peer groups in other organizations, and stay current with technology trends and best practices.
- Develop models and plans for consolidating and virtualizing infrastructure
IT Infrastructure Systems Planning Senior Analyst
Etisalat Misr
07.2017 - 07.2022
- Assess, plan, design and engage with technical teams in resolving critical capacity issues
- Understand IT component or resource-level capacity planning, IT-service-level capacity planning and business capacity planning.
- Develop “what if” scenarios to analyze capacity, consolidation opportunities and possible platform synergies
- Participate in technical discussions with application development and quality assurance personnel to incorporate performance features at design, development and test stages
- Work with change and configuration management process managers to develop impact analysis on capacity because of changes.
- Work with relationship managers and service or product managers to understand and assess the impact of business demands and business cycles. Gather future business growth trends and incorporate these trends into capacity models. Use this data and information to work with IT finance for developing chargeback models.
- Evaluate current Systems hardware and software design and technologies, and recommend new changes to achieve better availability and performance
- Work to support key service-level goals, including average response time, mean time to repair, Maintain relationship with vendors and technology trends to enhance/ optimize current IT environment to support future business demands and customer satisfaction and customer productivity.
- Participate in technical architecture discussions to determine the most-appropriate scalable model, taking into consideration high availability, failover and disaster recovery.
- Responsible for issuing RFPs / RFQs for new/expanding IT infrastructure to accommodate business growth, building new capabilities to enable new revenue streams, adopting cost optimization and smart spending techniques and enhancing customer experience for all IT infrastructure & systems.
- Prepare and provide the yearly CAPX/OPEX of the H/W.
- Preparing annual budget plan for IT Infrastructure Projects
IT Capacity Planning Analyst
Etisalat Misr
02.2016 - 06.2017
- The capacity planner is responsible for the creation of capacity models for infrastructure components, such as server, network, storage, database and distributed system applications, to predict future infrastructure and application capacity needs. The position requires strong technical expertise and excellent communication skills at all levels
- Main Responsibility:
- Be fully conversant with IT Infrastructure Library (ITIL) versions 2 and 3 terminology, and will be responsible for developing and using a capacity management and planning process for the organization.
- Understand IT component or resource-level capacity planning, IT-service-level capacity planning and business capacity planning.
- Develop “what if” scenarios to analyze capacity, consolidation opportunities and possible platform synergies.
- Assist in planning, managing and implementing system engineering projects as they relate to capacity- and performance-tuning activities.
- Participate in technical architecture discussions to determine the most-appropriate scalable model, taking into consideration high availability, failover and disaster recovery.
- Participate in technical discussions with application development and quality assurance personnel to incorporate performance features at design, development and test stages.
- Respond to capacity planning requests for the following hardware/software platforms:
- O Unix, Linux and Windows
- O SAN Storage, Servers, Databases, Application Servers, Network
- O All IT systems including Billing, CRM, ERP, Portals, …
- Work with change and configuration management process managers to develop impact analysis on capacity because of changes.
- Work with relationship managers and service or product managers to understand and assess the impact of business demands and business cycles. Gather future business growth trends and incorporate these trends into capacity models. Use this data and information to work with IT finance for developing chargeback models.
- Modelling capacity forecasting using systems and business metrics.
- Producing ad hoc resource usage reports and analysis
- Managing workload assignments across environment achieving optimal performance
- Stay informed of trends and best practices in the capacity planning area.
- Work to support key service-level goals, including average response time, mean time to repair, and customer satisfaction and customer productivity.
- Leverage IT service and support best practices and process frameworks, such as ITIL, to drive continual process improvements.
- Develop differentiated capacity plans for systems and applications depending on business risks.
- Conduct a review of established capacity planning tools and make recommendations.
- Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
- Build external relationships with technology providers to enhance service delivery and to optimize infrastructure procurement.
- Develop relationships with professional organizations and peer groups in other organizations, and stay current with technology trends and best practices.
- Develop models and plans for consolidating and visualizing infrastructure.
IT Technical Support Senior Specialist
Etisalat Misr
02.2009 - 01.2016
- In Desktop and Service Transition Area :
- Senior Technical Support Specialist
- Working as SharePoint Administrator
- ( Create workspaces - Permissions & Privilege - workflow - Knowledge Base )
- SharePoint training for our team create virtual labs
- IN Project Offshoring:
- Deleget Senior IT Offshoring Support
- Job Description:
- Ensure effective customer support in the area of information technology by providing computer troubleshooting and ad-hoc technical assistance to users.
- Provide technical support to Etisalat Employees and Off-Shore Employees as assigned via telephone, email, instant messaging, and remote sessions by:
- Assisting in the installation and use of products.
- Identifying problems or conditions outside of a product that adversely affect its operation.
- Identifying product defects, and recommending workarounds, patches, and/or upgrades.
- Escalating customer issues through Senior Specialists or Support Manager as needed.
- Properly documenting and tracking customer cases.
- Working continuously on a task until completion.
- Prioritize and manage several open cases at one time.
- Develop good understanding of assigned products and their version histories.
- Ensures the confidentiality, integrity and availability of Etisalat System and data security, including user access to computer.
- Respond within agreed time limits to call-outs outside working hours.
- Manage IT related projects to meet business objectives / needs.
- Production of statistics and management reports
- Liaise with management and senior management.
- Liaise with Change Management.
- Confirm knowledge transfer among team members.
- Act as project manager for Service Desk related projects
- Contribute short technical articles to Etisalat online knowledge base.
- Respond within agreed time limits to call-outs outside working hours
Technical Support Engineer
Link dot Net
09.2007 - 02.2009
- Configuring different types of ADSL routers.
- Troubleshooting the Network
- Working on application CRM (customer relationship manager)
- Working on application GP ( Grid plan's )
Technical support
Ecco
11.2006 - 06.2007
- Handling calls for EGNYET customers.
- Troubleshooting the Network over the phone (Frame Relay: connectivity between banks and companies and DSL problems ADSL&SDSL).
- Configuring different types of ADSL routers.
- Working under oracle application CRM (customer relationship manager).
- Working on application CRM (customer relationship manager)
- Resolve customer's complaints and problems.
Technical Support Engineer
National Bank of Egypt
07.2006 - 11.2006
- Training in Dept IT Communications
- [ Installation Router and Switch's & IP Telephony, Configuration Router & Switch's, Cisco Call Manager ]
Education
Bachelor's degree - Computer And Information Systems
High Institute For Special Studies
Giza, Egypt06-2006
Skills
- Microsoft Azure Fundamentals
- Microsoft Azure Administrator Associate
- Microsoft Azure Solution Architect Expert
- AWS Cloud Practitioner Essential
- AWS Foundations: Machine Learning Basics
- Capacity Management
- EMC ViPR SRM
- VRealize Operations Manager VROPS
- VBlock Hyper Converged Data Center
- Team Quest Predictor for Capacity Planning
- Hyper V
- CCNA
- SQL Server Administrator
- Active Directory
- MCTS SharePoint Server 2007 Administrator
- MCTS Windows Server 2008 network infrastructure
- SCCM 2007
- MS Sharepoint 2010 Development
- VMware VSphare 55
Timeline
IT Infrastructure Systems Planning Expert
Etisalat Misr
08.2022 - Current
IT Infrastructure Systems Planning Senior Analyst
Etisalat Misr
07.2017 - 07.2022
IT Capacity Planning Analyst
Etisalat Misr
02.2016 - 06.2017
IT Technical Support Senior Specialist
Etisalat Misr
02.2009 - 01.2016
Technical Support Engineer
Link dot Net
09.2007 - 02.2009
Technical support
Ecco
11.2006 - 06.2007
Technical Support Engineer
National Bank of Egypt
07.2006 - 11.2006
Bachelor's degree - Computer And Information Systems
High Institute For Special Studies
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