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Mohamed Sayed
Operations Specialist
Cairo,Egypt / Al-Zahir
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
3
3
Certifications
1
1
Language
Work History
Operations Specialist
Motul
New Cairo
11.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected, arranged, and input information into database system
- Tracked and analyzed reports to determine needed improvements
- Assisted various departments with change by communicating new improvement plans and expectations
Operations Officer
zVendo for E-Commerce
Heliopolis . Cairo , Egypt
05.2020 - 10.2022
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
Customer Service
Vodafone
Maadi . Cairo
01.2017 - 05.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Good - Ecommerce
Zagazig University
Zagazig. Egypt 08.2012 - 2016.05
Skills
Microsoft Office skills
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
Certification
[Digital Marketing] Training - [2016]
Interests
Timeline
Operations Specialist
Motul
11.2022 - Current
Certified[Customer Service], [Vodafone] - [2019]
02-2022
Certified [Operations Officer] , [Business Boomers] - [2021]
02-2022
Operations Officer
zVendo for E-Commerce
05.2020 - 10.2022
Customer Service
Vodafone
01.2017 - 05.2020
[Digital Marketing] Training - [2016]
05-2016
Good - Ecommerce
Zagazig University
08.2012 - 2016.05
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