Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

MOHAMED SAYED

account manager
Maadi

Summary

Enthusiastic and results-focused Account Manager with a successful history of surpassing sales goals, fostering enduring client partnerships, and devising creative sales approaches. Proficient in utilizing data analytics and market trends to boost revenue and enhance customer contentment. Skilled at collaborating across departments and engaging with stakeholders of all levels. Eager to contribute to a company that values innovation, teamwork, and customer-centric strategies.

Overview

5
5
years of professional experience

Work History

Account Manager

Mrsool
01.2023 - Current
  • Maintain and build strong relationships with assigned accounts.
  • Handle day-to-day activities for assigned MRSOOL clients and possible partnerships.
  • Obtain promotions on selected items from existing partners to drive the partner Performance.
  • Preparation of sales forecast and market research reports Coordinate with the internal teams Partnerships and vendor support) on delivering the client's .
  • Coordinate with the internal teams Partnerships and vendor support) on delivering the client's expectations .
  • Work on upgrading accounts based on their available budget.

Senior Vendor Operations

Elmenus
02.2021 - 12.2022
  • Optimized vendor operations by implementing new configurations, resulting in a 30% increase in order acceptance rates and a 9% reduction in vendor delays.
  • - Proactively identified and resolved operational issues through effective communication and collaboration with restaurant partners, minimizing service disruptions.
  • Conducted root cause analyses of operational challenges, diagnosed underlying issues, and implemented strategic solutions to enhance overall performance.
  • Collaborated cross-functionally with Account Management, Driver Operations, and Customer Service teams to address complex operational issues and drive continuous improvement.
  • Utilized data-driven insights to analyze restaurant performance metrics, generate actionable reports, and implement initiatives that improved operational efficiency and customer satisfaction.
  • Scheduled and conducted training sessions for restaurant staff on system functionalities, troubleshooting techniques, and technology upgrades, ensuring proficient use and adoption.

Account Advisor Ll - OSU

Talabat
05.2019 - 01.2021
  • Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent’s demeanor (LOB centers) and technical issues.
  • - Handle all complaint cases related to vendors such as driver attitude, delay delivery, missing items and food quality.
  • - Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
  • - Consistent complaint follow-up with customers to ensure full resolution of their cases.
  • - Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
  • - Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
  • Collect caller’s feedback and suggestion, forward it to direct team leader for future action.

Education

Faculty of Commerce - Accounting And Business Management

Helwan Univiersity
Helwan, Egypt
04.2001 -

Skills

Strong communication, negotiation,

Languages

Arabic, English
Native language

Timeline

Account Manager

Mrsool
01.2023 - Current

Senior Vendor Operations

Elmenus
02.2021 - 12.2022

Account Advisor Ll - OSU

Talabat
05.2019 - 01.2021

Faculty of Commerce - Accounting And Business Management

Helwan Univiersity
04.2001 -

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