Mohamed Sharawy

• Configured and implemented IT initiatives to produce measurable business value defined by SMO (Strategic Management Office).
• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Incorporated technology guidelines, controls, processes and solutions to mitigate business risks (Devops).
• Managed $8M IT capital budget to measure and monitor fixed asset proposals.
• Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
• Built agile and responsive teams to maintain cloud-based and stand-alone systems.
• Influence direct and managing IT different Teams (Infrastructure, Servers, Helpdesk, development, testing and operations) to achieve key business strategies, processes and all operations needed to maintain services and SLA.

• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Developed and initiated projects, including managing costs, schedule and performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Modified and directed project plans to meet organizational needs.
• Implementing Company Initiatives (Expansion and Digital Transformation):

Digital Transformation:

1- Oversee implementation of company ERP with cost 90 M EGP (2018 - 2021).

2- Oversee implementation of Mobile Applications 2020.

3- Oversee implementation of Data Hub 2020.

4- Oversee implementation of PMS Pharmacy Management System 2021.

Expansion:

Oversee and supervise the implementation of 21 warehouses (Branches across Egypt governorates).

• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Maintained strict budgetary control on IT projects cost $10 M and working with project teams to track costs and control expenditures without sacrificing quality.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Developed project plans identifying key issues, approaches and performance metrics.
• Sped up and simplified application and resource provisioning.
• Led and managed staff of 23 team members engaged in administering complex IT infrastructure.
• Managed 7 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Determined best pricing and completed technology solution projects for $10M in IT assets for new data centers.

• Actively listened all business' requests, confirming full understanding before addressing concerns.
• Led projects and analyzed data to identify opportunities for improvement.
• Collaborated with all departments or/and management to achieve Company objectives by developing new module or improve it.
• Implement SFA Sales Force Automation (to increase sales channels by placing order from customer on the spot direct to the system using Tablets.
• Implement Client Addition Develop Special module to speed up process of client coding (we enrolled 5000 additional client in one year).
• Implement ROT (Right on Time to serve Customer) reduce lead-time (this led to increase sales 50M Monthly).
• Implement Smart Warehouses (Automate processes in warehouse by using Hand-held).
• Implement ITIL best practice in IT Dept. and develop SLA
• CCTV and its integrations with access System (which led to saving 1M EGP annual damages.

• Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
• Established and monitored key performance metrics to verify consistent compliance with important networking standards.
• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
• Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
• Backed up support desk team to handle user problems and technical concerns.
• Protected company assets and users with effective firewall solutions and strict security protocols.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Recommended network security standards and upgrades to management.
• Configured, tested and maintained LAN/WAN components and connections.

• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using personal expertise and probing questions.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Support and Managing Company Network MPLS.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Resolved clients problems in all retails belongs to the company,
• Improved operations and provided exceptional service for the clients.
• Upper Hand to approve all spare parts needed to be replaced.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated Customer problems, using test scripts, personal expertise and probing questions.
• Devised solutions to operations issues related to [Hardware] and [Software].
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Responded to support requests from Customers and patiently walked individuals through complex troubleshooting Issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.