Mohamed Sharkawy
Area Operations Manager
Cairo ,Egypt
Overview
15
15
years of professional experience
Work History
Area Operations Manager
Majid Al Futtaim Retail
Cairo , Egypt
03.2017 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Traveled to over 9 locations per week to manage each store and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Majid Al Futtaim Retail
Cairo , Egypt
04.2009 - 03.2017
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Timeline
Area Operations Manager
Majid Al Futtaim Retail
03.2017 - Current
Store Manager
Majid Al Futtaim Retail
04.2009 - 03.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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