Mohamed Taha Hussien

Accounts Managed:
• Estadat - City Club, April 2020-July 2020.

• Banque Misr July 2020-Dec 2022

• EG Bank Dec 2022: Current

• Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
• Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
• Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
• Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.

• Streamlined call handling processes for improved efficiency and reduced wait times
• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Participated in ongoing professional development programs to stay current with industry trends and best practices.
• Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.

• Sell all products of Vodafone and try to help customers to find their needs and responsibilities and solve their problems
• Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients.
• Organized and participated in trade shows and events to generate brand awareness and network with potential customers.
• Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.

• Established culture of accountability through clear expectations and performance management.
• Optimized resource allocation by analyzing workload distribution and delegating tasks accordingly.
• Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
• Promoted innovation within the team by encouraging creative problem-solving techniques and out-of-the-box thinking.

• Take calls and try to solve the problems of the customer, and try to help them. Responsibilities include finding their needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.