MOHAMED TAREK
Summary
Qualified Marketing Executive with 4 years of experience in offline and online marketing. Proven successful at offline marketing and working closely with clients to closely manage marketing projects and realize profitable outcomes. Expert in strategizing company growth and monitoring new business technologies and markets closely. Skilled leader. With excellent communication skills and experience in Public Relations for 2 years, and 4 years in Customer relations and customer support
Overview
15
15
years of professional experience
Work History
Customer Support Executive
Shiny Smile Veneers (USA)
11.2021 - Current
- Customer support (calls, emails, social media, and video calls)
- Handling back office tasks (refunds, sending invoices, communicating with USPS and UPS do ship the packages to the customers
- Replying to customers on social media (Facebook and Instagram)
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Travel Advisor
AirFrance KLM - Cairo
11.2019 - 11.2021
- Collaborated with staff members to make accurate reservations
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests
- Provided a high level of customer service by engaging customers and using active listening and effective interpersonal skills
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Handled 30-45 calls and 15-20 emails per day to address customer inquiries and concerns.
Customer Relations Specialist
Vodafone UK - Cairo
09.2018 - 09.2019
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Answered an average of 30 calls and emails per day, addressing customer inquiries, solving problems, and providing product information
- Promoted available products and services to customers during service, account management, and order calls.
Marketing and Public Relations Consultant
ST Destinations - Cairo
03.2018 - 10.2018
- Helped in establishing recruitment office for Mahsa University Malaysia in Cairo with accreditation from the Malaysian embassy
- Worked closely with the Malaysian Embassy & Education Malaysia Egypt(EMGS)
- Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies
- Developed and promoted corporate brand, images, and identity to media and the public
- Built 2018 marketing and recruitment plan
- Recruited 50+ students to study abroad in Hungary and Malaysia
- Organized 3 branding events
- Monitored social media and online sources for industry trends
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Saved $2,500 by implementing cost-saving initiatives that addressed long-standing problems
- Handled 30-40 emails per day to address customer inquiries and concerns.
Marketing Executive
Limkokwing University Malaysia - Kuala Lumpur, Selangor
07.2015 - 02.2018
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
- Communicated marketing strategy and campaign performance to verify alignment with senior management objectives
- Worked with marketing teams to create, deploy, and optimize effective campaigns for recruiting students
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines, and services
- Directed marketing plans for recruiting 5,000+ students, proactively servicing needs, maintaining satisfaction, and consistently achieving profit goals
- Identified target audiences and devised campaigns to match target demographics and optimize results
- Created printed marketing materials that were designed to drive campaigns
- Traveled nationally and internationally to meet with customers and deliver clear University messages
- Directed and coordinated marketing activities and policies to promote products and services
- Assisted with the development and implementation of the organization's brand strategy
- Analyzed business developments and monitored market trends
- Developed marketing plans based upon extensive research and targeted prospects
- Coordinated and participated in promotional activities and Education Fares
- Traveled to promote current programs and identified areas for future growth.
Research Intern
Bredes Factory - Cairo
07.2009 - 12.2011
- Scanned documents and saved them in the database to keep records of essential organizational information
- Added documents to file records and created new records to support filing needs
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues, and improving them
- Entered numerical data into databases with speed and accuracy
- Corrected any data entry errors to prevent later issues such as duplication or data degradation
- Managed over 10 emails per day.
Education
BBA - International Business
Limkokwing University Malaysia
12.2016
High School Diploma -
Al-Farouk Language School
07.2013
Skills
- Marketing Plan Development
- E-mail and direct mail marketing campaigns
- Campaign management
- Special events planning
- Digital marketing
- Team management
- Budget Development and Management
Timeline
Customer Support Executive
Shiny Smile Veneers (USA)
11.2021 - Current
Travel Advisor
AirFrance KLM - Cairo
11.2019 - 11.2021
Customer Relations Specialist
Vodafone UK - Cairo
09.2018 - 09.2019
Marketing and Public Relations Consultant
ST Destinations - Cairo
03.2018 - 10.2018
Marketing Executive
Limkokwing University Malaysia - Kuala Lumpur, Selangor
07.2015 - 02.2018
Research Intern
Bredes Factory - Cairo
07.2009 - 12.2011
BBA - International Business
Limkokwing University Malaysia
High School Diploma -
Al-Farouk Language School
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