MOHAMED TAREK
Marsa Matrouh,Egypt
Summary
Accomplished professional with expertise in legal standards and compliance, client education, and support. Demonstrates proficiency in cash handling, ATM balancing, and daily ledger management. Skilled in relationship building, client analysis, and customer assistance strategies. Proficient in Microsoft Office with a strong awareness of internet security. Committed to enhancing client satisfaction through effective communication and strategic problem-solving.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer service representative
HD Bank
Marsa Matrouh, Matrouh
07.2019 - 11.2025
- Consistently achieved sales targets by promoting products to customers.
- Cross-sold bank offerings to new and existing clients, enhancing customer engagement.
- Answered inquiries regarding banking products, ensuring comprehensive client support.
- Efficiently prepared cash and change orders for customers and ATMs.
- Gathered loan documentation to facilitate underwriting processes.
- Counted and packaged currency and coins, maintaining accuracy in transactions.
- Ensured compliance with internal controls and regulatory requirements.
Sales Assistant
Computer Shop
Marsa Matrouh, Matrouh
03.2018 - 06.2019
- Organised sales events and meetings, preparing materials and setting up venues.
- Maintained up-to-date knowledge of competitor products and market pricing.
Trainee Accountant
Mohamed El Mseery Legal Accountant Office
Marsa Matrouh, Matrouh
12.2017 - 05.2018
- Prepared new files and assigned tracking identification numbers, improving retrieval efficiency.
- Coordinated schedules and organised resources to support unique project demands.
- Enhanced project documentation for seamless access and collaboration.
Receptionist
Samiramis Hotel Marsa Matrouh Branch
Marsa Matrouh, Matrouh
06.2017 - 09.2017
- Answered telephone inquiries from clients, vendors, and other callers efficiently.
- Checked in visitors, issued badges, and maintained logbooks for security compliance.
- Greeted incoming visitors and customers professionally while offering knowledgeable assistance.
Education
High School Diploma -
Ahmed Abdelkarim Hagag school
Marsa Matrouh 09.2009 - 07.2012
Bachelor of Accountancy - Accounting
Alexandria University
Alexandria, EgyptMaster of Business Administration - Banking
Arab academy for banking and financial sciences
Egypt 02.2024 - 02.2024
Skills
- Legal standards and compliance
- Client education and support
- Cash handling and ATM balancing
- Daily ledger management
- Relationship building and client analysis
- Customer assistance strategies
- Microsoft Office proficiency
- Internet security awareness
Languages
English
Upper intermediate
Certification
MBA Holder from the arab academy for banking and financial sciences
Timeline
Master of Business Administration - Banking
Arab academy for banking and financial sciences
02.2024 - 02.2024
Customer service representative
HD Bank
07.2019 - 11.2025
Sales Assistant
Computer Shop
03.2018 - 06.2019
Trainee Accountant
Mohamed El Mseery Legal Accountant Office
12.2017 - 05.2018
Receptionist
Samiramis Hotel Marsa Matrouh Branch
06.2017 - 09.2017
High School Diploma -
Ahmed Abdelkarim Hagag school
09.2009 - 07.2012
Bachelor of Accountancy - Accounting
Alexandria University