MOHAMED TAWFIK
Account Manager
Cairo
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Account Manager
Noon.com
05.2025 - Current
- Managed relationships with marketplace sellers and official distributors, ensuring smooth onboarding, performance growth, and long-term partnerships.
- Negotiated deals and promotions with merchants to boost visibility.
- Oversaw replenishment to maintain healthy stock levels.
- Collaborated with the onsite team to identify potential upsell opportunities and expand the client base.
Telecommunications Sales Representative
Inkeros (TELUS)
10.2024 - Current
- Manage high volumes of inbound and outbound calls to address client needs and promote telecommunications services.
- Managed customer interactions and order processing through Salesforce CRM, improving resolution efficiency by 20% and reducing order cancellations.
- Analyzed customer feedback and sales trends to develop data-driven sales strategies, leading to a 15% increase in upsell opportunities.
Senior Team Leader
Seneca Polytechnic (Athletics & Recreation Department)
01.2023 - 08.2024
- Implemented workflows to enhance team productivity, resulting in faster project completion and improved collaboration.
- Managed digital content deployment on Instagram for marketing campaigns, increasing engagement by 121%.
- Analyzed engagement data to create reports, improving decision-making on program effectiveness and attendance trends.
Business Development Executive (Electronics Category)
noon (E-commerce)
01.2022 - 01.2023
- Managed SKU content creation to increase our live selection, improving search visibility and driving a 15% increase in traffic.
- Scheduled ASN (Advanced Shipment Notices) for marketplace vendors to reduce out-of-stock inventory and increase Fulfilled by Noon (FBN) inventory levels.
- Analyzed SKU run rates to forecast demand trends, strategically issuing purchase orders and ASN's to reduce lead times by 20% and improve inventory availability.
- Worked with JIRA to track and manage content deployment tasks, ensuring smooth SKU updates and promotional launches.
- Monitored price competitiveness across marketplace vendors, ensuring our category remained competitive against Amazon and Jumia, leading to a 10% increase in GMV and market share.
- Collaborated with cross-functional teams to support promotional planning and execution, including banner updates and deal creation.
Business Development Specialist
GAD Industries (Schneider Electric Panel Builder)
09.2020 - 12.2021
- Conducted market research and data analysis to identify growth opportunities, increasing client acquisition by 15%
- Led the implementation of TeamWave CRM, enhancing client management processes and improving sales tracking by 20%
- Developed strategic partnerships with key vendors, strengthening supply chain efficiency and improving order fulfillment rates
Education
Graduate Certificates - Marketing Management and International Business Management
Seneca Polytechnic
08.2024
Bachelor of Science - Physics
The American University in Cairo
06.2020
Skills
- HTML
- Learning Agility
- Content Deployment
- Canva
- Assortment Planning
- SEO
- Database Management
- Salesforce CRM
- Troubleshooting
- Microsoft Office
- Problem Solving
- Vendor Management
- Teamwork
- Adobe Illustrator
- Market analysis
- Detail-Oriented
- Account management
- Account development
Websites
Certification
IBM Enterprise Design Thinking Practitioner - IBM
Timeline
Account Manager
Noon.com
05.2025 - Current
Telecommunications Sales Representative
Inkeros (TELUS)
10.2024 - Current
Senior Team Leader
Seneca Polytechnic (Athletics & Recreation Department)
01.2023 - 08.2024
Business Development Executive (Electronics Category)
noon (E-commerce)
01.2022 - 01.2023
Business Development Specialist
GAD Industries (Schneider Electric Panel Builder)
09.2020 - 12.2021
Bachelor of Science - Physics
The American University in Cairo
Graduate Certificates - Marketing Management and International Business Management
Seneca Polytechnic
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