Mohamed Tawfik Darwish
Cairo
Summary
Highly proactive, dedicated, results-driven Regional Sales Supervisor with more than 20 years of experience in sales field, presentable, multinational business leadership, organizational collaboration, sales management, and team management experience. Experience also includes selling for individual and small-to-medium retail customer. Adept in maximizing sales and profits, identifying new markets and new business opportunities for both cooperate and individuals. Continuously overachieving my target. Received recognition as First Top Achiever for the entire company and won numerous awards for operational efficiency. Easily build credibility and gain the trust of customers, embrace new challenges, focus on success, and strive to be number one. Quickly adapt to new and changing environments. Work well under pressure. Strongly desire to relocate and willing to travel. Areas of professional expertise include
Overview
22
22
years of professional experience
Work History
Sales Rep
Cairo
- Achieve my personal target
- Closing new business and expand sales revenue of all business lines in my zone by approaching individuals and SME
- Orchestrate the entire sales process, from creating new business opportunities and qualification through contract negotiations, signing & booking internally.
- Prepare and conduct product- and services-focused presentations to potential client, develop opportunities to increase the sales production via enterprise relation, public relations and other means.
- Develop Strong relation with bank staff in different branches to increase business productivity
- Handling and serving customers requests and inquiries
- Remarkable Achievement:
- Awarded top achiever.
- Accountable from top management
Regional Sales Supervisor
AXA Egypt
06.2007 - Current
- Company Overview: Commercial International Life Insurance Company was established since 1999 as an Egyptian joint stock company offering international value-for-money life insurance products, in 2015 AXA acquired CIL and Staff transmission to a new multinational company culture with a bigger exposure.
- Monitor the performance of team members.
- Ensure the assigned areas/regions are achieving targets according to both banks and AXA business plans.
- Monitor the quality of sales and customer service for the VIP customers.
- Conduct regular sales agents to follow up on the workflow and any updates.
- Deputize sales manager when required.
- Ensure sales team members are meeting deadlines and submitting reports on time.
- Manage VIP applications to ensure quality of service.
- Follow up with home office departments to ensure all submitted documents are up-to-date and that issuance progress is done in a timely manner.
- Monitor the training for bank staff to ensure it meets the company’s standards.
- Coordinate with sales team members to keep the bank staff motivated in order to ensure their cooperation in the selling process.
- Plan staff entertainment and motivating events according to the assigned budget.
- Update Sales Manager with activity and workflow in the assigned areas/regions.
- Discuss and approve work plans developed by supervisors for each sale member.
- Manage sales team members vacations to ensure it does not affect the workflow.
- Monitor attitude and presentation of each team member.
- Monitor allocation of sales team members in branches to ensure coverage of available areas.
- Plan the area/region budget and ensure team staff are adhering to it.
- Update action plan as required to ensure meeting assigned target.
- Monitor sales team members skills and how they are handling bank staff and customers.
- Handle staff complaints to increase job satisfaction.
- Handle VIP customer complaints and ensure customers were given all the required information and superior service.
- Handle and complete assignments/projects assigned by Sales Director and Chief Distribution Officer.
- Involved in hiring new candidates to build strong sales team.
- Remarkable Achievement:
- Certified top 1st supervisor for Q1& Q2 2024
- Awarded & certified top 3rd Supervisor 2023
- Awarded and certified 2nd top supervisor 2022
- Special recognition certified by CDO for achieving 160% product mix from new area I was assign was straggling to achieve in June 2023
- Awarded and certified 11 quarters CONTINUES top Supervisor achiever.
- Achieved 170 % in 2017 over target achievement in all business
- Achieved 145 % in 2016 over target achievement in all business
- Enhancing my overachieving year by year in all business lines
- Add new leaders for AXA management team (2 of my team members are promoted in 2018 to supervisors)
- Awarded top achiever in 2017 and from the top 3 supervisors 2016
- Trusted and well known by senior management and handed many projects
- 2 innovation ideas are applied
- Involved with HR interviews representing sales team hiring new sales candidates
Senior Sales Rep
Cairo
06.2008 - 04.2012
- Achieve my personal target
- Closing new business and expand sales revenue of all business lines in my zone by approaching individuals and cooperates.
- Orchestrate the entire sales process, from creating new business opportunities and qualification through contract negotiations, signing & booking internally.
- Prepare and conduct product- and services-focused presentations to potential client, develop opportunities to increase the sales production via enterprise relation, public relations and other means.
- Develop Strong relation with bank staff in different branches to increase business productivity
- Handling and serving customers requests and inquiries
- Remarkable Achievement:
- Trusted by senior management & my manager led to always I Depute my Manager
- Won the highest achievement in the Grand contest on the whole company for lounging new products
Tele Sales Agents
ECCO Call Center
04.2007 - 06.2007
Team Leader
Identity Advertising Agency
01.2006 - 04.2007
- Setting budget and objectives and targets
- Hiring the account executive needed candidates
- Leading team of 4 members
- Couch and train team members
- Authorized Pricing all quotations (approval CEO)
- Dealing with all types of suppliers
- Handling customer issues with account executive
- Remarkable Achievement:
- Embed process for the department, reporting system and forms
- Succeeded to triple company net profits in 2006
- Enhanced team spirits
- Company stability in terms of work process and profits
- After I moved from the company CEO approached to head hunt me back several times till 2012
Account Executive
Identity Advertising Agency
05.2003 - 01.2006
- Company Overview: SME company established in 2001 as an advertising agency above, below and through the line, I joined the company before getting graduate.
- Handling existing accounts
- Briefing studio department (designers 2D /3D)
- Dealing with suppliers
- Briefing and dealing with production
- Monitoring upcoming events
- Pricing quotations with the company CEO
- Remarkable Achievement:
- Succeeded to close the biggest campaign to the company in that time that moved the company up (beyond my call of duty)
- Increase number of suppliers (beyond my call of duty)
- Attracted new accounts (beyond my call of duty)
Education
B.S. - Information Systems
Modern Academy University
Cairo01.2006
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East Language School
Zamalek01.2002
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Senior Sales Rep
Cairo
06.2008 - 04.2012
Regional Sales Supervisor
AXA Egypt
06.2007 - Current
Tele Sales Agents
ECCO Call Center
04.2007 - 06.2007
Team Leader
Identity Advertising Agency
01.2006 - 04.2007
Account Executive
Identity Advertising Agency
05.2003 - 01.2006
Sales Rep
Cairo
B.S. - Information Systems
Modern Academy University
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East Language School
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