Resourceful technical project manager skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with a proactive and hardworking nature.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Project Manager
MKCL Arabia
01.2023 - 12.2023
Achievement: Budget optimization: 41.31M EGP.
Develop status reports, cost estimates and resource plans.
Monitor workflow and make timeline adjustments as needed.
Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
Work as part of an interdisciplinary team to achieve project milestones.
Collaborate with development to plan project sprints.
Make vital decisions and drive decision making across projects.
Implement and maintain development best practices.
Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.
Partnered with project team members to identify and quickly address problems.
Sr. System Engineer (Short Contract)
NSA Labs
03.2022 - 12.2022
Coordinated with users to gather requirements and managed expectations.
Set and adjusted project milestones.
Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
Designed and implemented scalable network architecture to support business expansion and future growth requirements.
Implemented virtualization technologies to consolidate resources, reduce costs, and improve overall system efficiency.
Developed comprehensive security protocols, safeguarding sensitive company data from potential threats.
Established monitoring procedures to track system performance metrics and identify areas requiring optimization or improvement urgently.
Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
Technical Support Manager
MKCL Arabia
01.2021 - 11.2022
Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
Documented errors and customers' questions, and escalated them appropriately.
Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates.
Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
Provided detailed information on software functionality and intended operations.
Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Sr. System Engineer - Part Time
Delta Serv Co.
01.2019 - 12.2022
Increased system efficiency by implementing innovative engineering solutions and streamlining processes.
Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
Optimized server performance by conducting thorough assessments and implementing hardware upgrades when necessary.
Implemented virtualization technologies to consolidate resources, reduce costs, and improve overall system efficiency.
Established monitoring procedures to track system performance metrics and identify areas requiring optimization or improvement urgently.
Technical Consultant - Part Time
Green IAP
01.2019 - 01.2024
Improved security measures to protect sensitive information by conducting vulnerability assessments and implementing corrective actions as needed.
Evaluated emerging technologies for potential implementation in clients'' businesses, staying current with industry trends and best practices for optimal recommendations.
Performed regular system audits to ensure compliance with regulatory standards, making necessary changes to maintain adherence where needed.
Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
Recommended technology upgrades to improve client security.
Researched and adopted new technologies to add value to existing offerings.
Enhanced and reconstructed computer systems to increase efficiency.
Technical Consultant - Part Time
Nakheel For Constructions And Building Materials
03.2016 - 01.2024
Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
Improved security measures to protect sensitive information by conducting vulnerability assessments and implementing corrective actions as needed.
Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
Evaluated emerging technologies for potential implementation in clients'' businesses, staying current with industry trends and best practices for optimal recommendations.
Optimized network infrastructure by designing robust architectures that reduced latency while increasing overall reliability and scalability.
Performed regular system audits to ensure compliance with regulatory standards, making necessary changes to maintain adherence where needed.
Recommended technology upgrades to improve client security.
Developed technical requirement documentation for new software products.
Assessed business requirements to create focused solutions.
Sr. System Engineer
University Of Sadat City
11.2015 - 02.2019
Increased system efficiency by implementing innovative engineering solutions and streamlining processes.
Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
Established monitoring procedures to track system performance metrics and identify areas requiring optimization or improvement urgently.
Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.
Analyzed security logs to determine and alleviate network threats.
Identified software issues and handled troubleshooting to resolve quickly.
Designed and implemented scalable network architecture to support business expansion and future growth requirements.
Optimized server performance by conducting thorough assessments and implementing hardware upgrades when necessary.
Sr. System Administrator
University Of Sadat City
01.2014 - 10.2015
Enhanced network performance by optimizing system configurations and implementing regular updates.
Streamlined IT processes for increased efficiency through automation of routine tasks.
Reduced downtime with proactive system monitoring and timely issue resolution.
Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
Completed reports detailing network and systems performance and downtime issues.
Monitored networks and network devices to resolve technical problems quickly.
System Administrator
Delta Misr For Engineering
07.2012 - 11.2013
Enhanced system performance by optimizing server configurations and implementing regular updates.
Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
Linux System Administrator
2M Dot Net Ltd.
01.2010 - 02.2011
Improved system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
Ensured high availability of critical systems by proactively monitoring server health and addressing potential issues before they escalated.
Streamlined software deployment processes for faster rollout and increased stability with automated tools and best practices.
Reduced downtime during planned system upgrades, maintaining seamless user experiences through thorough testing and rollback planning.
Developed scripts for automating routine tasks, reducing human error and increasing overall efficiency in the administration process.
Maintained comprehensive documentation of server configurations, network architecture, and troubleshooting procedures to ensure consistency across the team.
Conducted regular audits of system logs to identify potential vulnerabilities or unauthorized activities within the IT environment.
Education
Bachelor of Science - Management Information System
Senior Operations Support Technician at WWT International Arabia Ltd. Saudi ArabiaSenior Operations Support Technician at WWT International Arabia Ltd. Saudi Arabia