Mohamed Tharwat

• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Leading and managing a team of 11–14 agents to meet and exceed sales targets.
• Developing and implementing sales strategies focused on selling Economy tickets and the 'Dream Pass' subscription.

• Submitted documentation and reports to upper management.
• Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.

• Lead a team of 3 agents to meet sales targets.
• Provide coaching and feedback for performance improvement.
• Monitor daily activities and ensure consistent sales efforts.
• Report on team performance and customer satisfaction.

• Consistently overachieved sales targets by delivering excellent customer service and tailored travel solutions.
• Assisted customers with travel inquiries, providing expert advice on flights, destinations, and accommodations.
• Sold travel packages, flights, and services, focusing on customer needs and preferences.
• Managed bookings, reservations, and cancelations efficiently.
• Built and maintained strong customer relationships with personalized service and solutions.
• Provided after-sales support, addressing customer concerns and follow-ups.
• Stayed updated on industry trends and promotions to offer relevant deals and recommendations.
• Provided travel advice to clients and assisted with travel bookings for over three years as a Travel Consultant.
• Responded to customer inquiries in a timely and professional manner.
• Created travel documents such as itineraries and tickets for clients.
• Negotiated with airlines and hotels to get the best prices for clients.

• Analyzed and managed risk for Chargebacks, fraud cases, and financial disputes.
• Investigated potential fraud, conducted thorough reviews, and implemented preventive measures.
• Collaborated with banks and financial institutions to resolve disputes and minimize Chargebacks losses.
• Generated weekly reports on fraud cases, Chargebacks ratios, and risk management metrics.
• Developed strategies to mitigate financial risks and improve overall transaction security.
• Ensured compliance with regulatory and internal policies related to fraud prevention and risk management.

Responsible for analysis and approving refunds amounts, analysis for customer satisfaction and giving feedback on how to enhance it, following up on pending orders with issue & fixing it.
Handling customers cases with red flags.
Following up on orders with address issues.
Reporting every week the refund analysis for orders and finding and common reason, proving solutions and work on it.