Swimming
Mohamed Yehia
Solar Energy Consultant
Alexandria
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Solar Energy Consultant
Midwest Soloutions
02.2023 - Current
- Mentored new sales team to surpass goals in alignment with brand standards.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over [Number]%.
- Applied advanced understanding of [Type] system throughout promotional and sales phases, securing major corporate accounts.
- Generated solar energy customer leads to develop new accounts.
Receptionist
Steigenberger Cecil Alexandria
07.2021 - 01.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Customer Service Representative
Vodafone Uk
08.2018 - 06.2021
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
El Sahwa Language School
Alexandria , Egypt 04.2001 -
Sociology And Anthropology
Cairo University
Alexandria , EgyptSkills
Service Recommendations
Complaint Resolution
Service Delivery Optimization
Quality Assurance
Staffing Coordination
Customer Service
Teamwork and Collaboration
Materials Handling
Interests
Workout
Watching movies
Modeling
Timeline
Solar Energy Consultant
Midwest Soloutions
02.2023 - Current
Receptionist
Steigenberger Cecil Alexandria
07.2021 - 01.2023
Customer Service Representative
Vodafone Uk
08.2018 - 06.2021
High School Diploma -
El Sahwa Language School
04.2001 -
Sociology And Anthropology
Cairo University