Mohamed Yehia Fawzy El-Sayed
Cairo,Egypt
Summary
Mohamed has around 17 years of banking experience. Dedicated Quality Manager and Trainer with a passion for fostering a culture of continuous improvement. Aiming to utilize skills in quality assurance and staff training to drive excellence and operational efficiency at the organization.
Overview
17
17
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Quality Assurance Manager
National Bank of Egypt
Cairo, Egypt
08.2019 - 01.2026
- Assisted in managing Quality Assurance department, overseeing audit processes and compliance with regulatory standards. Developed and implemented quality control procedures, facilitating continuous improvement initiatives. Collaborated with cross-functional teams to enhance service delivery and operational efficiency, contributing to a culture of excellence within the organization.
- Improved product quality by implementing new testing procedures.
- Engaged in continuous professional development activities enhancing personal skills and knowledge base in the field.
- Promoted transparency and open communication encouraging feedback from all team members regarding operational challenges and suggestions for improvements.
- Collaborated with other department heads, improving overall company operations and efficiency.
- Led team training sessions for improved performance and understanding of quality standards.
- Facilitated collaborative working environment, improving communication between team members and departments.
Human Resources -Internal Communication Specialist
National Bank of Egypt
Cairo, Egypt
11.2016 - 08.2019
- Developed and executed internal communication strategies to enhance employee engagement and alignment with organizational goals. Managed the dissemination of important HR information, initiatives, and policies, fostering a culture of transparency. Collaborated with cross-functional teams to improve communication channels and gather feedback, contributing to a more cohesive workplace environment.
- Developed strong brand image by creating and implementing innovative marketing campaigns.
- Trained new hires on effective communication techniques for improved customer interactions.
Quality Assurance Officer
National Bank of Egypt
Cairo
05.2014 - 11.2016
- Implemented and maintained quality assurance protocols across multiple branches, ensuring compliance with banking standards and regulations. Conducted regular audits and evaluations to identify areas for improvement, enhancing service quality and operational efficiency. Collaborated with branch teams to develop training programs, fostering a culture of continuous improvement and customer satisfaction.
Teller / Customer Service
National Bank of Egypt
Cairo
07.2009 - 05.2014
- Dedicated banking professional with five years of experience as a Teller and Customer Service Representative at National Bank of Egypt (NBE). Proven track record in delivering exceptional customer service, processing transactions accurately, and fostering strong client relationships. Skilled in identifying customer needs and promoting banking products, with a focus on compliance and operational efficiency.
Education
Diploma of Higher Education - The Professional Trainer
Eslsca Business School
Egypt / Cairo 11.2025 - 02.2026
Diploma of Higher Education - Sales Management
Eslsca Business School
Cairo / Egypt 06.2025 - 09.2025
Diploma of Higher Education - Total Quality Assurance
Eslsca Business School
Cairo / Egypt 06.2025 - 09.2025
Doctor of Business Administration - Business Administration
Helwan University
Cairo, Egypt 01.2022 - 12.2024
Human Resources Diploma - Human Resources
HCI (Human Capital Institute)
Cairo, Egypt 01.2017 - 12.2017
ATQM Diploma - Applied Total Quality Management
Logic Training & HR Development
Cairo, Egypt 01.2015 - 01.2016
Master Of Business Administration - Business Administration
Eslsca Business School
Paris, France 01.2013 - 12.2016
PFA Diploma - Professional Financial Accountant
IPA (Institution of Professional Accountant)
01.2009 - 01.2010
Accounting Diploma - Accounting
Advanced Accounting Academy - Cairo University
Cairo, Egypt 01.2008 - 12.2008
Bachelor of Business Administration - Commearce
Cairo University
Cairo, Egypt 01.2005 - 09.2008
Skills
- Excellent Knowledge of Windows, Internet & MS Office
- Very Good Knowledge of MS Office
- Training Skills
- Communication Skills
- Presentation Skills
- Listening Skills
- Problem Solving
- Negotiation Skills
- Strategic Planning
- Teamwork Skills
- Planning & Organizing
- Working under pressure
- Time Management
- Sales Techniques
- Creative Thinking
- Emotional Intelligence
- Decision Making
- Coaching Skills
Websites
Certification
- Service Journey Thinking Training - COPC (Dec 2025)
- The Show TOT Skills - Logic (Nov 2025)
- Show Time Presentation Skills TOT - PracteX (Oct 2025)
- Agile Foundation - Linked in Learning (Jul 2025)
- Product Management First Step - Linked in Learning (Jul 2025)
- Product innovation for Product Managers - Linked in Learning (Jul 2025)
- Sales Data driven sales management - Linked in Learning (Jun 2025)
- Managing as a Coach - UCDAVIS (Nov 2024 - Dec 2024)
- CSI - Brainquill (Oct 2024)
- Strategic Thinking - Linked in Learning (Oct 2024)
- Stories Every Leader Should tell - Linked in Learning (Oct 2024)
- Decision Making Strategies - Linked in Learning (Oct 2024)
- Managing Generation Z - Linked in Learning (Oct 2024)
- Leading a Customer Centric Culture - Linked in Learning (Oct 2024)
- Becoming an Inspiring Mentor (Sep 2024)
- How to be an adaptable Employee during change and uncertainty - Linked in Learning (Sep 2024)
- Train The Trainers the Complete guide - almentor.net (Sep 2024)
- Data Analytics Lean Six Sigma - University of Amsterdam (Jan 2024 - May 2024)
- Synergize your relationships - almentor.net (Nov 2023 - Nov 2023)
- Emotional Intelligence - A Tool for work - almentor.net (Nov 2023 - Nov 2023)
- The Art of Self-Awareness - almentor.net (Nov 2023 - Nov 2023)
- Strategy and National Security - Higher Military Academy (Sep 2023 - Oct 2023)
- Well-Being in the Workplace - Linked in Learning (Jun 2023 - Jun 2023)
- The Manager's Toolkit: A Practical Guide to Managing People at Work - University of London (May 2023 - Aug 2023)
- Mentorship Program Courses - National Bank of Egypt (May 2023 - May 2023)
- Creative Thinking at the workplace - almentor.net (Jun 2022 - Jun 2022)
- Fintech, Blockchain and Big Data Training - EBI (Egyptian Banking Institution) (Sep 2021 - Sep 2021)
- Virtual Train the Trainer - Dale Carnegie Digital (Jun 2020 - Jun 2020)
- Financial Awarenesses for Trainers - EBI (Egyptian Banking Institute) (Sep 2018 - Oct 2018)
- Digital Communication in the Balance - EBI (Egyptian Banking Institute) (Jul 2018 - Jul 2018)
- Trainer Development Skills Course - Dale Carnegie Training (Jan 2017 - Jan 2017)
- Brainquil Courses (2017 - 2018)
- Magnet Generations Course - EBI (Egyptian Banking Institution) (Nov 2017 - Nov 2017)
- Emotional Intelligence Course - Better Consulting, Learning & Career Development (Jul 2016 - Jul 2016)
- Dynamic Communication - PMC (Pro Mark Corporation) (Mar 2016 - Mar 2016)
- Presentation Skills - Red Rock international (Jan 2016 - Jan 2016)
- Problem Solving & Decision Making - Scitron Training (Feb 2015 - Feb 2015)
- T.O.T (Training of Trainers) - National Bank of Egypt (Jan 2015 - Jan 2015)
- Civil Protection - Civil Protection Training Center (May 2012 - May 2012)
- English courses - The British Council, Egypt (Dec 2010 - Nov 2012)
- A to Z Business Etiquette Passage to Professionalism - Peace (Protocol & Etiquette Academic Centre of Excellency Middle East) (Dec 2009 - Dec 2009)
- Soft Skills - Quest Human development & Change agent (Aug 2009 - Sep 2009)
- Banking system Overview - EBI (Egyptian Banking Institution) (Jul 2009 - Aug 2009)
- ICDL - UNESCO (Feb 2009 - May 2009)
- English Pre.Conversation - Net Skill (Oct 2008 - Nov 2008)
- Community Service & Continuing Education Programs - The Arab Academy for Science & Technology (Apr 2008 - Oct 2008)
- English Courses \ Microsoft Office - Axon GLOBAL EDUCATION NETWORK (May 2007 - Oct 2007)
LANGUAGES
English
REFERENCES
References available on request.
INTERESTS
Reading, Sports, Travel
Accomplishments
- First place in the Egyptian Banking Institute’s research competition on the topic (Opportunities and Risks of Financial Technology within the Egyptian Banking Sector) - 2018.
- Third place in the Egyptian Banking Institute research competition on the topic (Innovative ways to finance small and medium enterprises) - 2019.
- Participation in the Egyptian Banking Institute Competition on the topic (Future Competencies of the Egyptian Banking Sector) - 2020.
PUBLICATIONS
Banking articles about Fintech (Financial technology) - EBI Magazines.
PROFESSIONAL PARTICIPATION
- Certified Trainer - National Bank of Egypt (NBE) Over 10 Years of Experience (Since 2014 up till now)
- Official certified trainer from (NBE \ EBI \ Read Rook \ Leadership factory \ Dale carnage).
- Deliver sessions for all employee's titles (Internships up to General Managers & Branch Managers)
- Delivered more than 500 sessions on retail products and soft skills programs, also fintech program.
- Trained more than 10.000 participants through physical rooms or webinar sessions.
- Preparing materials for training purposes & banking awareness.
- Contributed with learning & development sector for making E-learning Videos for NBE Employees.
- Represented NBE at multiple awareness sessions for universities, promoting financial literacy and banking knowledge.
- Mentorship Program - National Bank of Egypt (NBE) 2023 – Present
- Actively mentoring colleagues and contributing as one of ten employees to develop the mentorship program at NBE, fostering professional growth and knowledge sharing within the organization.
- Trade Union Committee - Vice President of the Trade Union Committee for National Bank of Egypt Employees, elected for two consecutive terms
- 2018 - 2022
- 2022 - 2026
Timeline
Diploma of Higher Education - The Professional Trainer
Eslsca Business School
11.2025 - 02.2026
Diploma of Higher Education - Sales Management
Eslsca Business School
06.2025 - 09.2025
Diploma of Higher Education - Total Quality Assurance
Eslsca Business School
06.2025 - 09.2025
Doctor of Business Administration - Business Administration
Helwan University
01.2022 - 12.2024
Quality Assurance Manager
National Bank of Egypt
08.2019 - 01.2026
Human Resources Diploma - Human Resources
HCI (Human Capital Institute)
01.2017 - 12.2017
Human Resources -Internal Communication Specialist
National Bank of Egypt
11.2016 - 08.2019
ATQM Diploma - Applied Total Quality Management
Logic Training & HR Development
01.2015 - 01.2016
Quality Assurance Officer
National Bank of Egypt
05.2014 - 11.2016
Master Of Business Administration - Business Administration
Eslsca Business School
01.2013 - 12.2016
Teller / Customer Service
National Bank of Egypt
07.2009 - 05.2014
PFA Diploma - Professional Financial Accountant
IPA (Institution of Professional Accountant)
01.2009 - 01.2010
Accounting Diploma - Accounting
Advanced Accounting Academy - Cairo University
01.2008 - 12.2008
Bachelor of Business Administration - Commearce
Cairo University
01.2005 - 09.2008