Mohamed Younes
Telesales Manager
Dubai
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Telesales Manager
The First Group
Dubai
02.2020 - 11.2022
- Launched a new telesales call center for the company to sell various products - Recruit and train new comers - Developed product-training materials for new products - Generating Leads and all Administrative work (CRM) - Implemented new pricing strategy for new business acquisition program - Maintain client information in database for future follow-up
- Prioritize job duties effectively and efficiently
- Reporting to (Vice President of Call Center Operations)
Property Wealth Executive
The First Group
Dubai
03.2018 - 02.2020
- Real Estate - Contacting high profile and pre-qualify clients to discuss investment opportunities - Generating new leads - Creating the need and gaining the trust of the clients in order to speak with them openly - Expanding company’s portfolio by generating maximum net sales volume while maintaining a professional and ethical representation of the company
- Closing the deals over the phone via credit card and online payments method after covering the credibility of company
Travel Consultant
Teleperformance
Cairo
01.2016 - 03.2018
- Expedia
- Travel Agency
- Communicated travel information clearly and accurately - Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills - Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction - Organize Domestic and International flights dealing with the largest airline companies worldwide - Book flights, cruises, condos, resorts, hotels, Disney cruises, Honeymoons and Weddings bookings
Financial Consultant
Chubb
Cairo
11.2015 - 01.2016
- Insurance - Proficient in selling insurance policies over the phone and in house
- Suggested coverage options to better protect customer's assets.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
Retail Store Manager
Vodafone
Cairo
01.2011 - 11.2015
- Telecommunications -Assisted employees with creating and implementing monthly action plans to increase sales and customer loyalty
- Coached and mentored staff to assume additional responsibilities resulting in promotions
- Increased stores profitability by re-merchandising inventory with attractive displays
- Developed and maintained customer base by creating a welcomed atmosphere
- Improved operations through effectively supervising daily staff assignments
- Trained and supervised new employees, opened/closed cash register on daily basis, completed all necessary paperwork at night for closing
- Dealing with individual and corporate clients (service-sales) - Dealing with all payment methods (cash-credit and visa cards - cheques -Notice of tax deduction
Sales and Marketing Manager
Cleopatra scientific Office
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Generated revenue by liaising between doctors and companies to sell products.
Sales Representative
El Ashraf Group
01.2009 - 05.2010
SiriusXM
10.2007 - 10.2008
Education
Management Information Systems
Cairo University
01.2005 - 05.2011
Skills
National accounts management
Certification
Tico - Expedia Group
Timeline
Telesales Manager
The First Group
02.2020 - 11.2022
Property Wealth Executive
The First Group
03.2018 - 02.2020
Travel Consultant
Teleperformance
01.2016 - 03.2018
Financial Consultant
Chubb
11.2015 - 01.2016
Retail Store Manager
Vodafone
01.2011 - 11.2015
Sales Representative
El Ashraf Group
01.2009 - 05.2010
SiriusXM
10.2007 - 10.2008
Management Information Systems
Cairo University
01.2005 - 05.2011
Sales and Marketing Manager
Cleopatra scientific Office
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