MOHAMED YOUSSEF
Franchise Sales Consultant
Giza,GZ
Summary
Dynamic sales and customer service professional with extensive experience in franchise sales and operations management. Demonstrated success in consistently achieving sales targets and providing exceptional customer service. Skilled in cultivating strong client relationships, identifying new sales opportunities, and improving customer experience through innovative solutions. Highly adaptable and flexible, excelling both individually and as part of a team, even in high-pressure situations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
FRANCHISE SALES SUPERVISOR
TURBO-EG
4 2024 - Current
- Managing the sales process from start to finish, including communicating with potential clients, presenting proposals, and closing deals
- Following up on potential customers and providing them with the necessary information. We converted more than 60% of the company’s branches to the franchise system, and I sold more than 35 branches during my work in the company’s franchise sales team.
- Preparing reports and key performance indicators related to sales
- Recruiting and training a qualified and professional sales team
- Providing ongoing support and guidance to the sales team
- Evaluating the performance of the sales team and motivating them to achieve goals.
FRNCHISE SALES CONSULTANT
EGYMAP
01.2024 - 03.2024
- Gather and regularly update information and data on potential clients
- Prepare promotional materials and participate in trade shows and events
- Communicate with potential clients via phone, email, and in-person meetings
- Develop and maintain positive relationships with clients to ensure satisfaction
- Deliver detailed presentations on franchise opportunities to prospective clients
- Negotiate franchise agreements to secure successful contract signings
- Offer guidance and support to potential clients on franchise benefits and processes
- Assist clients in addressing any questions or problems they may have
- Monitor the progress of franchise deals to ensure successful completion.
FRANCHISE SPECIALIST
Turbo-Eg
11.2022 - 01.2023
- Review franchise applications and conduct interviews to assess suitability
- Create and update franchise agreements and operational manuals
- Interact with potential franchisees and address inquiries
- Manage the sales process from start to finish, ensuring successful contract signings
- Provide initial and ongoing training and support to ensure successful operations
- Offer support and solutions for any operational challenges faced by franchisees
- Verify that all franchise locations adhere to company standards and policies
- Develop and maintain strong relationships with franchisees to ensure satisfaction and collaboration
- Track franchisee performance and offer guidance for improvement
- Analyze franchise performance data and prepare reports for management.
OPERATIONS TEAM LEADER
Turbo-Eg
06.2021 - 11.2022
- Led a team of 12 employees, managing 300 daily shipments
- Oversaw logistics for 9,000 monthly and 100,000 yearly shipments.
OPERATION MEMBER
Turbo-Eg
01.2020 - 06.2021
- Coordinated internal shipping and delivery operations
- Managed the distribution and organization of shipments in logistics centers.
DATA ENTRY & ACTIVATION
Etisalat Masr
01.2019 - 11.2020
- Handled 150 daily calls with a 95% response rate
- Entered up to 2,000 data entries weekly with over 98% accuracy.
CUSTOMER SERVICE AGENT
TE-Data
12.2017 - 10.2018
- Responded to customer inquiries and resolved service issues
- Assisted customers with internet package selections.
Education
BACHELOR OF MANAGEMENT INFORMATION SYSTEMS -
Computers And Management
01.2012 - 04.2016
Skills
Communication: Exceptional verbal and written communication skills, with the ability to build rapport and engage effectively with customers
Customer Service: Proficient in handling customer inquiries, resolving complaints, and enhancing customer satisfaction
Sales Acumen: Strong understanding of sales processes, with a proven ability to meet and exceed sales targets
Team Leadership: Experienced in leading teams, managing performance, and fostering a collaborative work environment
Problem-Solving: Skilled in identifying issues and implementing effective solutions in a timely manner
Technical Proficiency: Advanced knowledge of MS Office Suite, Power BI, SQL (in progress), and other data analysis tools
Outlook
Photoshop
SQL (in progress)
Brand Awareness
Sales Presentations
Certification
Certified Data Analysis (Institution IMP Excel, Power Bi)
Volunteer Experience
- Volunteer, Egyptian Parliament Member's Office, 2015, 2020, Assisted families in need through various community initiatives.
- Data Entry Volunteer, 100 Million Health Campaign, 2018, Managed data entry for beneficiaries, contributing to the success of a nationwide health campaign.
Timeline
Value Chain Certification
06-2024
Branding Certification
01-2024
FRNCHISE SALES CONSULTANT
EGYMAP
01.2024 - 03.2024
Technical analysis of the stock market Certification
08-2023
Franchise Certification
07-2023
FRANCHISE SPECIALIST
Turbo-Eg
11.2022 - 01.2023
Certified Data Analysis (Institution IMP Excel, Power Bi)
02-2022
OPERATIONS TEAM LEADER
Turbo-Eg
06.2021 - 11.2022
OPERATION MEMBER
Turbo-Eg
01.2020 - 06.2021
DATA ENTRY & ACTIVATION
Etisalat Masr
01.2019 - 11.2020
CUSTOMER SERVICE AGENT
TE-Data
12.2017 - 10.2018
BACHELOR OF MANAGEMENT INFORMATION SYSTEMS -
Computers And Management
01.2012 - 04.2016
FRANCHISE SALES SUPERVISOR
TURBO-EG
4 2024 - Current
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