Mohamed A Bashandy
Customer Service Engineer
Cairo,Ain Shams
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Engineer
06.2021 - Current
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents
- Offered assistance in implementing and developing training programs
- Developed and implemented preventive maintenance procedures
- Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements
- Diagnosed and troubleshot hardware, software and network issues
Customer Service Agent
RAYA CX
12.2020 - 05.2021
- Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
Invigilator
British Council
01.2018 - 05.2020
- Documented student behavior, interventions, and outcomes to enable lead teacher to address pertinent issues
- Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations
- Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed
Education
Bachelor of Engineering - Mechatronics Engineering
Helwan University
Cairo /2015 - 01.2020
Skills
SolidWorks
Timeline
Customer Service Engineer
06.2021 - Current
Customer Service Agent
RAYA CX
12.2020 - 05.2021
Invigilator
British Council
01.2018 - 05.2020
Bachelor of Engineering - Mechatronics Engineering
Helwan University
/2015 - 01.2020
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