Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Training
Contributions
Timeline
SoftwareEngineer
Mohamed Abdelkarim Amer Ghazy

Mohamed Abdelkarim Amer Ghazy

Kafr El Sheikh

Summary

Offering strong leadership qualities with readiness to learn and develop in dynamic environments. Brings ability to quickly grasp new concepts and implement effective strategies for team management and customer satisfaction. Ready to use and develop problem-solving and communication skills in Sales Manager role.

Overview

17
17
years of professional experience

Work History

Area Manager

Al Ahly Momkn for Electronic Payment Services
05.2021 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

Sales Supervisory

Sadad
05.2019 - 04.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Branch Manager

Telecom Egypt (WE)
01.2018 - 04.2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Branch Manager

Vodafone
01.2017 - 01.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Call Center Representative

Xceed
01.2016 - 01.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

IT Specialist

Porto Marina Resort
01.2014 - 12.2015
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.

Sales and Computer Maintenance

Eldawlya
01.2008 - 01.2010
  • Optimized computer performance, conducting routine inspections and preventive maintenance on hardware components.


Education

Bachelor's Degree - Social Work

High Institute of Social Work
Kafr Ash Shaykh, Egypt
06-2013

Skills

  • Staff management
  • Team development
  • Working under pressure
  • Flexibility at work
  • Effective communication
  • Problem-solving
  • Teamwork
  • Self-confidence
  • Relationship building and management

Accomplishments

    I was entrusted with training the sales department employees of the company due to the significant growth achieved in the region I manage, which has become one of the top-performing areas within the company. Additionally, I was selected to join the Sales Support Team, responsible for updates, enhancements, and strategic decision-making related to sales. I was also chosen to serve as a trainer and lecturer for new employees, helping them integrate effectively into the company. Among my accomplishments, I designed an application currently used by a large number of the company's employees, streamlining the process of sales tracking and report generation with accuracy and efficiency

Languages

Arabic
Proficient
C2
English
Upper intermediate
B2

Personal Information

  • Date of Birth: 02/02/91
  • Nationality: Egyptian

Training

  • English Proficiency, American Egyptian Academy, Level 5, 12/11/23
  • Management, Helwan Leaders, 35 hours, 01/01/22
  • Leadership and Team Management, Helwan Leaders, 12 hours, 01/01/22
  • Technical Support and Enterprise Networks, National Telecommunications Institute, 45 hours, 05/01/17
  • Soft Skills, National Telecommunications Institute, 10 hours, 05/01/17
  • Sales Analytics, Online Training
  • Retail Sales, Online Training
  • Advanced Sales Strategies, Online Training

Contributions

  • Trained the sales management staff in the company due to significant growth in the region.
  • Added to the Sales Support Team responsible for making decisions and updates within the company.
  • Selected to be a trainer for the team and a speaker in meetings at Al Ahly Momken.

Timeline

Area Manager

Al Ahly Momkn for Electronic Payment Services
05.2021 - Current

Sales Supervisory

Sadad
05.2019 - 04.2021

Branch Manager

Telecom Egypt (WE)
01.2018 - 04.2019

Branch Manager

Vodafone
01.2017 - 01.2018

Call Center Representative

Xceed
01.2016 - 01.2017

IT Specialist

Porto Marina Resort
01.2014 - 12.2015

Sales and Computer Maintenance

Eldawlya
01.2008 - 01.2010

Bachelor's Degree - Social Work

High Institute of Social Work
Mohamed Abdelkarim Amer Ghazy