Mohamed Hassan El-Daly

Work History

Operation & Maintenance Transmission Engineer

Telecom Egypt

04.2019 - Current

Optimization & Operation and Maintenance of SDH and DWDM network
Testing fiber optic links using Optical Time Domain Reflectometers (OTDRs)
Commissioning and testing Dense Wavelength Division Multiplexing (DWDM) systems
Configuring and optimizing Synchronous Digital Hierarchy (SDH) and Plesiochronous Digital Hierarchy (PDH) networks
Troubleshooting and resolving issues with SDH/PDH/DWDM equipment including Huawei, Nokia and Siemens platforms
Provide level-2 technical support related to (SDH & DWDM) troubleshooting scenarios, develop and facilitate urgent temporary solutions to restore outages
Monitoring, maintaining and optimizing performance of fiber optic transmission networks
Understanding and applying transmission network protocols like Ethernet, MPLS, IP and ATM
Familiarity with optical network components like ROADMs, WDM Mux/Demux, OADMs, amplifiers and regenerators
Experience in Commissioning, Trouble shooting, Integration and operation maintenance of Huawei, Nokia and Siemens SDH & DWDM and OTN equipment
Working experience of Huawei SDH & DWDM equipment's (OSN 2500/3500/7500, ,6800, 8800 and 9800)
Working experience of Nokia DWDM equipment’s(PSS 16 /32/64 AND PSS24x)
Working experience of SDH analyzer (2.5G & 10G), DWDM Optical Spectrum Analyzer, OTDR & 1G Ethernet Analyzer
Operating and maintaining testing equipment like optical spectrum analyzers, optical time domain reflectometers and optical loss test sets
Perform scheduled and preventative maintenance on transmission lines and fiber optic networks
Inspect, test and replace aging or faulty cables, connectors, splices and other components
Routinely check signal strength, integrity and performance to identify potential issues
Continuously monitor network links and equipment using network management systems
Troubleshoot problems with transmission signals, equipment and software
Identify root causes of issues like signal degradation, loss of connectivity or link failure
Resolve technical problems by repairing or replacing faulty hardware, upgrading software, reconfiguring networks and optimizing settings
Perform emergency restoration and fault management to minimize network downtime
Create reports on network performance, uptime, faults and maintenance activities
Collaborate with vendors and manufacturers to resolve complex technical issues
Install and commission new transmission lines, hardware and network components
Train colleagues and clients on proper operation, troubleshooting and maintenance procedures
Work closely with engineers, technicians and vendors to optimize networks and plan upgrades
Commissioning, Provisional Acceptance Test, Network configuration & Service provisioning and their testing of all new projects
Attending new projects kickoff meetings and handover review meetings
Managed projects from planning through deployment, tracking progress and issues.
Led teams to foster collaboration, communication, workflow efficiency, and goal achievement.
Prepare network performance reports
Prepare clear and accurate technical reports, documentation, and presentations for management and stakeholders.
Analyzing of Alarms appearing in network and making Analysis reports on daily basis and daily troubleshooting in network
Network monitoring and operations from NMS
Serve customers 24/7 emergency situations.
Manage over 50 customer calls per day.
Used ticketing systems to manage and process support actions and requests

IT System Administrator

Air Cairo Airlines

01.2019 - 03.2019

Manage & Troubleshoot Active Directory
Install, configure, & troubleshoot mail servers (MS-Exchange)
Give functional and technical support, troubleshoot and diagnose hardware and software problems, including desktop, laptop, LAN, WAN and remote systems
Doing IT Coordination work like receiving problems from users, clarify It and assign it to responsible Engineer, verify solving problems, estimate solving time, Making reports about standing situations
Deploy and configuring PCs, Workstations and Laptops.
Established network specifications and analyzed workflow, access, information and security requirements
Provisioned new software and hardware for use, following established security policies
Tested software remotely and onsite for server sets to maintain operational readiness
Created nightly jobs for database backups
Configured and tested Windows Server operating systems with roles features

Assistant System Administrator

Aboughali Automotive

05.2017 - 12.2018

Network Installation: Installed and configured LANs, WANs, wireless networks, and servers.
Network Troubleshooting: Identified and resolved issues with routers, switches, firewalls, cabling, and connectivity.
Technical Support: Provided first, second, and third level support for hardware, software, and network issues.
Active Directory Management: Created and managed users, groups, policies, and permissions.
Exchange Administration: Configured and maintained Microsoft Exchange servers and environment.
Systems Administration: Administered Windows Server operating systems, installing updates and patches.
Network Monitoring: Used tools to monitor network performance, traffic, and uptime for proactive issue resolution.
Network Optimization: Identified bottlenecks and single points of failure, and implemented strategies to improve efficiency , Created nightly jobs for database backups
Troubleshoot and diagnose hardware and software problems
Installation, operation and programming of surveillance cameras
Deploy and configuring PCs, Workstations and Laptops
Perform troubleshooting for Network Related Issues
Manage, Monitor & Troubleshoot DNS, DHCP& TCP/IP Connections
Manage User Accounts, Groups Accounts, Computer Accounts, Group Policies, permissions, email, anti-virus, and anti-spam
Monitored networks and network devices to resolve technical problems quickly
Diagnosed and resolved hardware and software issues
Analyzed network traffic and performance metrics to optimize system performance.

Representative Site Manager

SITA

SSH International Airport

10.2015 - 04.2017

Operation and maintenance of SITA systems (T1-T2 “AMS, FIDS, BRS ” and Telecom services Network Infrastructure & Network Management) , Dealing with different boarding and bag tags printer brands and models (HP, Honeywell), Document printers
Provided 24/7 on-site/phone technical support to( Microsoft, LAN, WAN, Wi-Fi )networks
Improved network uptime from 90% to 99% with preventative maintenance, upgrades and training
Participated in network hardware/software installation tasks and system integration tasks.
Listened actively and requested clarification to understand clients' technical needs and business objectives.
Responded to client inquiries and technical support requests with patience and professionalism.
Answered technical questions concisely yet thoroughly to resolve client issues.
Demonstrated emotional intelligence and cultural sensitivity in all client-facing communications.
Maintained open and transparent communication with team members to facilitate collaboration and knowledge sharing.
Promoted clarity, understanding and unity of purpose through group discussions, meetings and written updates.
Negotiated and mediated technical disagreements with tact and diplomacy.

Enterprise Network Technical Support

RAYA CX

10.2014 - 02.2015

Contact Center provide technical support, advice and assistance to consumers and businesses with technical, hardware and software system problems
Specialists generally deal directly with end users and must effectively communicate answers in way can understand.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Served as primary point of contact for support relating to owned solutions and products
Explained technical information in clear terms to promote better understanding for non-technical users
Gathered trend data from customer calls and interactions
Collaborated with supervisors to escalate and address customer inquiries or technical issues
Explained technical information in clear terms to non-technical individuals to promote better understanding
Assisted customers in identifying issues and explained solutions to restore service and functionality
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Summary

Overview

Work History

Operation & Maintenance Transmission Engineer

IT System Administrator

Assistant System Administrator

Representative Site Manager

Enterprise Network Technical Support

Education

MSc in Business Administration (MBA) - Business Administration And Management

BSc in Electrical Engineering - Majoring in Communications And Electronics

Skills

Certification

Training & Courses

Additional Information

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