Mohamed Hefnawy Abdulrahman
Cairo,C
Summary
Looking forward to a challenging job in a reputable organization to utilize my Programming Language and management skills for the growth of the organization and myself
Overview
8
8
years of post-secondary education
1
1
year of professional experience
Work History
Complaint Handler Agent
Etisalat UAE
cairo, Cairo
01.2021 - Current
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed regulatory complaints team in activities associated with resolution of customer complaints received by federal and state regulators.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Junior Web Developer
EGIRNA
cairo, Cairo
11.2020 - 02.2021
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Built website interfaces with HTML and CSS.
- Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs.
Education
Bachelor of Information Technology - Agricultural Business Technology
Business Technology
Canadian International College (CIC),Egypt 01.2016 - 01.2020
Bachelor's Degree in Information Technology - Agricultural Business Technology
Business Technology
Cape Breton University 09.2016 - 08.2020
Skills
C
JAVA SE,EE
JAVA SCRIPT
CSS
HTML5
Databases oracle XE,11c,12c
Complaint handling
Customer complaint resolution
Web Component Development with Servlets & JSPs, Java EE
Oracle Java Programming & ADF
Accomplishments
- Aug 2017...Oct 2017CCNA (CDN1) at PROFESSIONALS.
- Mar 2018...Mar 2018(PHP INTRODUCTION) at ARTONIX.
- NOV 2017...DEC 2017(java script) at JELECOM.EGYPT.
- JAVA SE,EE,ADF at NEXT ACADEMY Skills.
- Programming Language ( C++,HTML,CSS,Java,PHP).
- Good Communication Skills Experience Customer service agent –Vodafone Sales agent - Athear for marketing and services Projects Transportation services (oracle) , Cinema reservation (java), Security click Microsoft Office Package.
Timeline
Complaint Handler Agent
Etisalat UAE
01.2021 - Current
Junior Web Developer
EGIRNA
11.2020 - 02.2021
Bachelor's Degree in Information Technology - Agricultural Business Technology
Business Technology
09.2016 - 08.2020
Bachelor of Information Technology - Agricultural Business Technology
Business Technology
01.2016 - 01.2020