Mohamed Mahmoud Sami
IT Infrastructure Lead
Cairo
Summary
As the IT Infrastructure Lead at Kellogg Company, I manage the IT systems and services for three locations in Egypt, supporting a multinational FMCG business with over 17 years of IT experience. I have a Bachelor's degree in Computer Science and certifications in MCSA and ITIL, demonstrating my technical knowledge and skills. My core competencies include managing IT infrastructure, such as physical servers, VMware, fire systems, UPS, and generators, handling SLA with vendors, overseeing IT budget and invoices, and leading network and technician teams. I am also skilled in IT service management, Windows Server, Office 365, and networking. My mission is to ensure the smooth and secure operation of IT systems and services, and to facilitate the business goals and strategies of Kellogg.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
IT infrastructure Compute Lead
Kellogg’s
10.2022 - Current
- Handling budget and Financial Management
- VMware ESXI V6
- Backup Server by App Symantec Backup Exec
- Monitor our IT Infrastructure system to solve all issues depending on
- SLA
- IT Operations Incident Management
- ITIL
- UPS’s Management
- Data Center Air Conditioner Management with Schneider
- Access Doors Control Management
- CCTV App Management with Genetec
- Fire system Management with Bavaria
IT Egypt Servicedesk Lead
Kellogg’s
Rahman, Cairo
07.2018 - 10.2022
- Handling budget and Financial Management
- SAP modules PO, PR…Etc.”
- Lead a Team of 5 IT Helpdesks and Network to resolve critical issues
- Backup Server by App Symantec Backup Exec
- Manage Active Directory User, Computer, and groups
- Manage all IT Assets “Laptop, Desktop… Etc.”, 201557366073
- M.Mohamed_sami@outlook
- Com
- Monitor our service desk system to solve all issues depending on SLA
- Find the solution for all issues we face and document all solutions steps to share it with the team
- Work on Projects assigned by the management
- Handle all tickets escalated by the helpdesk team
- Train and mentor the helpdesk team
- Work on Problem Management
- Work on Service improvement plan
- Develop Standard Operating Procedures (SOP) for all IT services
- Develop and Implement IT Policies and Procedures
- Ensure that all IT services are delivered according to the agreed
- Service Level Agreements (SLAs)
Senior Technical
British American Tobacco
02.2014 - 07.2018
- Responsibility Manage Active Directory User, Computer, and groups
- Manage all IT Assets “Laptop, Desktop… Etc.” Monitor our service desk system to solve all issues depend on SLA.
IT Helpdesk
British American Tobacco
03.2012 - 01.2014
IT Technical Support Engineer
Compu World, Tanta
07.2010 - 12.2011
Education
BA - Information Technology
Delta University for Science and Technology
01.2003 - 04.2006
Skills
Computer Skillsundefined
Accomplishments
- Authorized Technician Lenovo Warranty Service Authorization Exam (RWST016) Live Lab: VMware TKGI- VMware Tanzu Kubernetes Grid
- Integrated (Enterprise PKS)- Getting Started Live Lab: VMware TKGI- Introduction to VMware Octant
- Lightning Lab Live Lab: vSphere with Tanzu- Lightning Lab Live Lab: vSphere with Tanzu Spring Boot and Microservices Bitnami Fundamentals Live Lab: VMware Tanzu Service Mesh Simulation Live Lab: VMware TKGI-Tanzu Kubernetes Grid Management
- Console Lightning Lab Tanzu Build Tanzu Manage Enterprise Kubernetes Requirements What is Tanzu Kubernetes Grid (TKG)? VMware Building Image
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT infrastructure Compute Lead
Kellogg’s
10.2022 - Current
IT Egypt Servicedesk Lead
Kellogg’s
07.2018 - 10.2022
Senior Technical
British American Tobacco
02.2014 - 07.2018
IT Helpdesk
British American Tobacco
03.2012 - 01.2014
IT Technical Support Engineer
Compu World, Tanta
07.2010 - 12.2011
BA - Information Technology
Delta University for Science and Technology
01.2003 - 04.2006
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