Mohamed Mohamed Zaki Abdelrahman
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2026
2026
years of professional experience
Work History
Sales Specialist
Al-Qassim Pharmaceutical Company, KSA
2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
Sales Supervisor
OPPO Egypt
2019 - 2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Constructed displays and signs to promote specified products and sales promotions.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Education
Bachelor - Computer And Information Systems
Computer & Information Systems
Mansoura University01-2019
Skills
- Collaborative partnership development
- Customer relationship management
- Service-oriented communication
- Team collaboration
- Sales expertise
- Sales presentations
- Client-focused sales
- Account management
- Inventory maintenance
- Inquiry handling
- Influencing skills
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Sales Specialist
Al-Qassim Pharmaceutical Company, KSA
2023 - Current
Sales Supervisor
OPPO Egypt
2019 - 2021
Bachelor - Computer And Information Systems
Computer & Information Systems
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