MOHAMED MOHSEN SAYED
Cairo
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Preparer
El Ahly
01.2008 - 12.2009
- Preparer at Al Ahly channel
Preparer
Egyptian Rotana channel
01.2011 - 02.2012
- Worked as a preparer at the Egyptian Rotana channel .
customer service representative, Centre Representative
Mobinil
01.2012 - 01.2013
- At the Egyptian Company for Mobile Service, :.
- Handle all incoming calls of the call center.
- Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g.
- Credit, Customer Support & Activations, Outbound & Save Initiatives etc).
- Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate.
- Provide proper information to customers with complete & comprehensive understanding of Mobinil Products & Services and Policies & Procedures.
- Fully understand & adhere to company policies & procedures that generates personal / professional credibility & trust.
- Respect & apply company vision & values.
- Fully understand both individual & company objectives to achieve them effectively & efficiently.
- Use available methods & tools to develop own skills & information (applications, intranet briefings, attending trainings.
- Etc).
- Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
- Escalate problems & provides relevant feedback to the right channels.
- Contribute to the Upselling of Mobinil Products and Services.
customer service representative
General Motors
01.2013 - 12.2014
- Joined Raya Holding worked as customer service advisor .
Enterprise Customer Service Representative
Orange
02.2015 - 02.2016
- Orange) in the following, Increase upselling corporate products and services to Increase Company’s market share and customer service level.
- Promoting new solutions & new products to the related customers.
- Fully understand both individual & company objectives to achieve them effectively & efficiently.
- Use available methods & tools to develop own skills & information (applications, intranet briefings, attending trainings).
- Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
- Develop a trustworthy relationship with customers.
Customer Support Sr. Representative
Orange
05.2016 - 06.2018
- Manage the shift & distribute the required tasks to the team, monitor the feedbacks, & report the results.
- Handle & solve corporate customers’ daily requests & complaints received via different channels faxes and/or e-mails in a professional and proper manner.
- Implement customer requests as per established processes & procedures.
- Update the database with modifications upon customer’s requests.
- Communicate actively with other departments such as marketing, technology and corporate sales.
- Increase customer satisfaction by implementing requests with high accuracy &performing all requests and actions within the predetermined SLA’s.
- Prepare accurate reports about customers’ inquiries and analyze the trends submitting them to CS Management to increase customers’ satisfaction.
Supervisor, Corporate Sales - Large Channel
Orange
06.2018 - Current
- Corporate sales large accounts at Orange Egypt : Managing large accounts in Cairo and ensuring an increase in the company market share within own area.
- Ensuring a competitive market share for the company within own sector and professionally handle his accounts.
Education
Culture and Science City Academy
01.2007 - 01.2011
Skills
Self-motivated
Dynamic
Intelligent
Ambitious
Ability to work with minimal Supervision
Excellent Communication skills
Timeline
Supervisor, Corporate Sales - Large Channel
Orange
06.2018 - Current
Customer Support Sr. Representative
Orange
05.2016 - 06.2018
Enterprise Customer Service Representative
Orange
02.2015 - 02.2016
customer service representative
General Motors
01.2013 - 12.2014
customer service representative, Centre Representative
Mobinil
01.2012 - 01.2013
Preparer
Egyptian Rotana channel
01.2011 - 02.2012
Preparer
El Ahly
01.2008 - 12.2009
Culture and Science City Academy
01.2007 - 01.2011