Mohamed Mostafa Gad
Summary
Experienced IT Change & Release Management Lead at Telecom Egypt with a proven track record of effectively overseeing change and release tasks. Skilled in planning release life cycles, mitigating risks, and monitoring progress to enhance the release procedure. Demonstrated success in implementing software and directing Go-Live events. Currently pursuing a Master's degree in Business Administration, specializing in Global Management & Digital Transformation. Seeking opportunities to utilize expertise in IT Change & Release Management to contribute to successful project outcomes Skilled in facilitating communication between developers and project stakeholders to promote effective collaboration among engineering disciplines. Meticulous in organizing necessary paperwork for implementing changes in a structured manner while adhering to all appropriate IT development protocols and guidelines for managed and uniform work execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Change and Release Train Management Team Lead
Telecom Egypt
2022.09 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Define Content, Scope, and Timeline:
- Collaborate with vendors, IT teams, and business stakeholders to establish the content, scope, and timeline of each release.
Communicate Release-related Tasks: - Facilitate communication regarding plans, timelines, and requirements between different teams to ensure everyone is informed and aligned.
- Risk Management:
Identify and manage risks that could potentially delay releases, ensuring that scope, schedule, and quality are maintained. - Track Progress:
Monitor the progress of release activities, identify issues, and continually work to improve the release process. - 3rd Party Readiness:
Ensure that third-party stakeholders are prepared and aligned with the change requests (CRs) within each release. - Stakeholder Register :
Maintain a detailed stakeholder register for each CR in every release. - Periodic Updates:
Provide regular updates on release activities to keep all stakeholders informed. - Resource Allocation:
Ensure appropriate allocation of resources at each stage of the release. - Go-Live Security:
Ensure all Go-Live activities are secured for a successful deployment of the release. - Smoke Test Support:
Assist in smoke test activities and ensure readiness from operation teams. - Post Go-Live Support:
Provide support for any issues reported post go-live if necessary.
IT Change and Release Management Senior Specialist
Telecom Egypt
2020.01 - 2022.09
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Follow all relevant IT development procedures and instructions so that work is carried out in a controlled and consistent manner .
- Implement the day-to-day operations related to own jobs in the IT Development to ensure continuity of work
- Understand and analyze data, and translate into technical requirements as needed to facilitate development of modules / applications / software.
- Validate business requirements versus the implementation capabilities and solution constraints to ensure feasibility.
- Produce the proper application literature that serves functional traceability needs .
- Engage in planning and development activities in the software life cycle to understand business requirements and technical capabilities / limitations.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and safeguarding company's reputation.
- Conducted regular reviews of operations and identified areas for improvement.
IT Change and Release Management Specialist
Telecom Egypt
2016.06 - 2020.01
- Telecom Egypt
- Implemented and adhered to IT development procedures and instructions, ensuring controlled and consistent work execution
- Executed day-to-day operations related to IT development, ensuring uninterrupted workflow and timely completion of tasks
- Analyzed and interpreted data, translating it into technical requirements to facilitate the development of modules, applications, and software
- Assessed the feasibility of implementing business requirements based on solution constraints and implementation capabilities
- Produced comprehensive application literature to ensure functional traceability and documentation of development activities
- Participated in planning and development activities throughout the software life cycle, aligning business requirements with technical capabilities and limitations
- Provided technical consultancy at the application level, ensuring smooth implementation and modification of automated processes within specific systems
- Ensured efficient and disruption-free implementation of changes, meeting the needs and requirements of stakeholders.
Retail & Home Visits Technical Support Engineer
TEData
2015.12 - 2017.05
- Provide inputs and support to Team Leaders or Supervisors highlighting any issues or opportunities arising for the efficient and timely resolution
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
CC Technical Support Specialist
TEData
2015.05 - 2015.12
- Responsible for handling customer issues who're subscribed on the VAS technologies like Domains ,Hosting ,and pilot projects that the company runs like VDSL project , also real IPs that help customers to control their companies remotely
- Handling issues related to customer internet domain and websites suspecting global problem in the company servers which host customer websites maintain customer E-mails which reserved on company data center identifying customer main issue and escalating the problem to Data Center
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Education
MBA - Digital Transformation
Eslsca University
Egypt10.2025
Bachelor Degree - Computer Science
Mansoura University
Egypt05.2014
No Degree - Business Analysis Course
Arab Academy For Science And Technology
04.2019
No Degree - Information Technology Project Management
RITI
Egypt04.2016
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Documentation And Reporting
- Data Analysis
- Task Prioritization
- Self Motivation
- Adaptability and Flexibility
- Interpersonal Skills
- Professionalism
- Analytical Skills
Certification
- PMPD Training - 2016-RITI
- Certified Scrum Master PSM, Scrum.org - 2024
- Certified ITIL, Official Axelos ITIL® 4 - 2016
- CBAP Training - 2021
Projects
BMC Remedy SystemBMC Remedy System
Mar 2022 - Dec 2023
Delivering new ticketing system in co operation with BMC to deliver standard ticketing system to facilitate solving customer service requests and trouble tickets , this system enables multiple integration points with alot of internal systems so multiple teams can work on the same ticket in agile mode to solve customer problems and maintain the SLA and FCR as well ( First call resolution)
IBM control Desk Platform
Jan 2023 - Dec 2023
Delivering new standard system provided by IBM instead of using the legacy and non integrated systems which was developed internally , the new system enables multiple integration points with customer Ticketing systems and customer portal so this enabled CSR and The customer himself can trigger a ticket to the service desk team
Developing Order Management system Developing Order Management system
Sep 2021 - Jan 2022
Migrating the old Order Management system functions to a new one meets global standards which is provided by Huawei company in a co operation between TE and Huawei company
Huawei BSS system
Aug 2018 - Dec 2020Aug
Migrating TE billing , CRM and ticketing systems to a unified and standard system provided by Huawei so this requested to deliver lot of software CRs to enable the billing and CRM functions and migrate the data from old to new system
Migration ProjectMigration Project
Sep 2018 - Dec 2019
Migrating All customer Data from many legacy systems to one integrated system with 360 view having CRM ,billing and fulfillment cycle systems in co-operation with external vendors from Huwawei and Ericson ....
Timeline
IT Change and Release Train Management Team Lead
Telecom Egypt
2022.09 - Current
IT Change and Release Management Senior Specialist
Telecom Egypt
2020.01 - 2022.09
IT Change and Release Management Specialist
Telecom Egypt
2016.06 - 2020.01
Retail & Home Visits Technical Support Engineer
TEData
2015.12 - 2017.05
CC Technical Support Specialist
TEData
2015.05 - 2015.12
MBA - Digital Transformation
Eslsca University
Bachelor Degree - Computer Science
Mansoura University
No Degree - Business Analysis Course
Arab Academy For Science And Technology
No Degree - Information Technology Project Management
RITI
- PMPD Training - 2016-RITI
- Certified Scrum Master PSM, Scrum.org - 2024
- Certified ITIL, Official Axelos ITIL® 4 - 2016
- CBAP Training - 2021
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