Mohamed Nabil El Tagoury
Operations Officer
Egypt
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job-seeker with strong organizational skills
Overview
16
16
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Digital Marketing Strategies Specialist.
Freelancer.com
Egypt, Alexandria
04.2021 - Current
- Oversaw numerous social media campaigns, including creating and deploying content, engaging with target audiences, and boosting reach with strategic ad placements
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans
- Masterminded highly successful digital strategies for various platforms to attract customer engagement
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines
- Collaborated cross-functionally with sales, engineering, and product management teams to accomplish shared goals
- Collaborated effectively with advertising and media specialized to boost results from strategic campaigns
- Leveraged tracking data to segment target audiences, trigger campaigns, and personalize content
- Managed digital projects end-to-end, from initial, conceptualizing through final implementation and live monitoring
Airport Operations Officer
Etihad Airways
UAE
07.2016 - 07.2020
- Oversee cargo operations to ensure on-time performance and optimum uplift.
- Develop, implement and monitor cargo servicing plan, including delivery of customer service, operation of handling agents, reporting performance and
status both qualitatively and quantitatively. - Develop local service and standards to streamline cargo procedures to support core and specialized products.
- Drive operational excellence with contracted vendors by managing key performance indicators and service levels
- Oversaw facility space leasing and kept peace among units.
- Prepared reports and schedules with accuracy.
- Conducted inspections of airport construction projects to report hazardous or substantial maintenance and construction problems
- Maintained written log of significant events and actions during shift
- Analyzed and evaluated operational and procedural practices
- Monitored and evaluated diversified airport operations
- Monitored airfield activities during assigned shift
Baggage Services Supervisor
Etihad Airways
UAE
07.2012 - 07.2016
- Establishing shift assignments for both full-time and part-time employees.
- Monitoring and responsibility for safe and efficient operation of all airline ground support equipment.
- Reporting discrepancies that may exist in both functional and mechanical on-ground support equipment.
- Coordinating between each assigned carrier to ensure that cargo and baggage service meet carrier's needs to ensure on-time schedules are met.
- Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Received and processed stock into an inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Airport Customer Service Agent
Etihad Airways
UAE
07.2008 - 07.2012
- Assist passengers with self-service check-in kiosks.
Inspect and verify passenger documentation. - Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
- Manage passenger baggage processing including handling and fee calculation if applicable.
- Direct passengers through Customs, Immigration, and quarantine as required
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Used airline computer system to create airline tickets and boarding passes
- Used Sabre system to prepare pre-departure and post-departure reports and passenger manifests.
- Operated PA system to make announcements regarding flight activity.
Education
High School Diploma -
Abbas Helmy School
Alexandria / Egypt 09.1997 -
CS50 - Computer Science And Programming
Harvard University
Cambridge, MA, United States 01.2023 -
Skills
IT Support Specialistundefined
Certification
Certified IT Support Specialist, Google
Timeline
CS50 - Computer Science And Programming
Harvard University
01.2023 -
Digital Marketing Strategies Specialist.
Freelancer.com
04.2021 - Current
Airport Operations Officer
Etihad Airways
07.2016 - 07.2020
Baggage Services Supervisor
Etihad Airways
07.2012 - 07.2016
Airport Customer Service Agent
Etihad Airways
07.2008 - 07.2012
High School Diploma -
Abbas Helmy School
09.1997 -
Certified IT Support Specialist, Google
Certified Digital Marketing Strategies Specialist, Google
Certified Digital Marketing Specialist, Udacity
Certified Airport Operations Officers, Etihad Airways
IELTS score 6.5, British Council, Alexandria, Egypt
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