Mohamed Salah Mustafa
Assiut,Abotig
Summary
I am seeking a competitive & challenging environment where I can serve & growth your organization & establish an enjoyable career for my self & developing my knowledge & skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
EGYPT POST
06.2022 - Current
- Responded to customer inquiries in a timely manner, increasing customer satisfaction to 98% and customer retention to 99%
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels
- Providing feedback on the efficiency of the customer service process.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
Senior Executive insurance agent
CHUBB LIFE
01.2019 - 09.2022
- Developed and presented customized long-term life insurance plans to clients, resulting in5x increase in revenue and 62% increase in average policy size within a year, and retained 91% of existing customers
- Implemented tailored financial protection plans through in-depth analysis and quoting of various types of insurance products, providing detailed information and tailored solutions for clients
- Executive life insurance agent
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Executive Insurance Agent
CHUBB LIFE
, EGYPT
06.2021 - 01.2022
- Generated new life insurance business by prospecting and developing referral sources; achieved $250k+ in sales revenue
- Developed sales presentations to prospective clients, leveraging marketing materials and utilizing advanced knowledge of life insurance products to customize solutions for clients
- Life insurance agent
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed customer needs to provide customized insurance solutions.
- Developed and implemented promotional strategies to increase customer base.
Agent
Chubb Life
Assiut
01.2020 - 06.2021
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best Type product for needs.
- Called prospective clients in market area to explain products offered and qualify leads.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Education
Bachelor's degree - Commerce EnglishSection Accounting Administration
Asyout university
09.2014 - 09.2018
87 -
Thanwaya
Dr. Jamal Al-Otaifi, Secondary School For Boys 06.2010 - 06.2014
Skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Flexibility and adaptation to changes
Computer skills, writing and internetAbility to multi-task, prioritize, and manage time effectively
Customer orientationDealing with crises and finding solutions to problems
Planning and organizing
Rewards
Twelfth place out of 1,600 insurance agents, achieving 169% of the target
Timeline
Customer Service Representative
EGYPT POST
06.2022 - Current
Executive Insurance Agent
CHUBB LIFE
06.2021 - 01.2022
Agent
Chubb Life
01.2020 - 06.2021
Senior Executive insurance agent
CHUBB LIFE
01.2019 - 09.2022
Bachelor's degree - Commerce EnglishSection Accounting Administration
Asyout university
09.2014 - 09.2018
87 -
Thanwaya
06.2010 - 06.2014